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COVID-19 USEFUL INFORMATION

General Measures

What general precautionary measures are in place?

 Click here for the e-brochure

In the context of the protective measures in place to safeguard the passengers’, the airport community employees’ and the wider public’s health and safety, Athens International Airport is adhering to the Authorities’ instructions, and to official guidelines. 

We are constantly working closely with the National Public Health Organization (EODY), whilst all instructed measures are diligently implemented. 

Specific instructions have been issued by EODY for passengers and airport employees across Greece to respond to the COVID-19 crisis. These can be found at the EODY site: https://eody.gov.gr/en/covid-19/

More specifically, at Athens International Airport, as in all Greek airports, a cluster of measures including, among other, flight monitoring procedures, the presence of doctors and other emergency personnel, as well as the dissemination of information for the maximum possible awareness.

Airport employees and crews are well aware of the warning factors that must be immediately reported to the Airport’s Health Authorities.

Airport employees are constantly updated on the most recent developments regarding COVID-19 and the Authorities instructions for the avoidance of the widespread of COVID-19. 

• Specific measures currently in place:

In accordance with the guidelines of the national health authorities, the meticulous observance of rules for hand washing / sanitizing and for respiratory hygiene, the use of face masks, physical distance keeping, very good cleaning and sanitizing of spaces and surfaces, especially of those frequently hand touched, are the basis for the protection of passengers and employees at Athens International Airport. Passengers travelling on domestic or international flights #athensairport, should bear in mind the following:

  • Entrance in the Main Terminal Building and the airport premises is permitted to ticketed passengers only. Exceptions exist for specific cases (escorted minors, escorted passengers with disabilities).
     
  • The use of face masks is obligatory to everyone at all airport areas, indoors & outdoors. (Joint Ministerial Decision of Oct 23rd -FEK 4709/B , Gov. Gazette Bulletin 1869/Δ1α/ΓΠ.οικ.67924). Please note that, as per the Hellenic National Public Health Organization, face mask filtering respirators with one-way valves should not be used. Children under the age of 6 as well as those with respiratory problems are excluded. Passengers should also be aware that they may be asked to temporarily remove their mask during security and identity check processes.
     
  • The use of face masks is also obligatory during boarding, as well as during the flight. It is recommended to change the face mask every 4 hours or in the case of the face mask being wet or soiled. Make sure you have enough quantity for your entire trip.
     
  • Airport employees are equipped with all personal protection items (masks, gloves, sanitizing liquids), which they are using at all times during their work.
     
  • Hand sanitizer dispensers are available in over 300 spots at the airport, including bathrooms and restrooms, for use by the passengers during the departure and arrival processes.
     
  • Polycarbonic panels are used for additional protection during the provision of services conducted in direct contact with employees (ticket desks, information counters, etc.).
     
  • Keeping distances is mainly a behavioural measure for passengers and airport staff, and a distance of 1.5 metres should be kept during all phases of the travelling processes on ground. Special signage is placed on floor surfaces alerting the public on this necessity, which is also communicated through airport screens and banners.
       
  • Facilities, machinery, equipment and frequently touched surfaces in the airport areas, are cleaned and sanitized regularly with special materials.
     
  • Airport, airlines and ground handlers’ staff are providing information to passengers with regards to hygiene measures and to the relevant procedures applied in the airport, as well as on board, and supervise the implementation of the necessary measures (physical distancing and face masks).
     
  • Information and guidelines regarding hygiene measures are communicated through a constant flow of public announcements (PAs are regularly made through the airports public announcement system), as well as through visual content on the airport screens and relevant signage in all areas.
     
  • Passengers are encouraged to select e-services options prior to their departure to the airport (web check-in) as well as within the airport areas (web check-in, self check-in, baggage tag printing, drop off baggage, e-parking).
      
  • Seating in all waiting areas has been re-arranged, in order to allow for minimum distances to be kept. It is recommended that one seat be left vacant next to each seated passenger. Families or couples travelling together do not have to keep this distance.
     
  • The air-conditioning system in the airport facilities provides fresh, renewed, and top-down non-recycled air, in order to limit the horizontal air circulation. Furthermore, the air is filtered for dust, viruses and bacteria or fungi, through special filters. 
     
  • For the protection of Passengers with Reduced Mobility, all the above measures are meticulously applied, while, in addition, rules for priority boarding, avoiding lengthy stay in closed areas including the airport’s PRM facility, are implemented. PRM wheelchairs and Ambulifts are cleaned and disinfected regularly, before and after their use, in order to secure the maximum possible protection of passengers against Covid-19.
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  • You must comply with the health protection measures in force at the airport – these measures are constantly communicated through visual material and repeated audio announcements.  

The above measures are subject to the continuous evaluation as to their effectiveness and will be modified as deemed necessary and instructed by the competent State Authorities. 

What is the current status for domestic flights?

As per relevant governmental decision, air travel within Greece opened to everyone.
Until 21.06.21 (06:00 a.m) all passengers on domestic flights to island destinations must meet one of the following requirements:

  • to have completed the vaccination for COVID-19 at least fourteen (14) days before the scheduled flight and present a vaccination certificate, which in the case of vaccination in Greece, must have been issued through the official website https://www.gov.gr/ipiresies/ugeia-kai-pronoia/koronoios-covid-19/pistopoietiko-emboliasmou. In the case of foreigners from abroad, to have completed the vaccination for COVID-19 at least fourteen days (14) before the scheduled flight and present a vaccination certificate in Greek, English, French, German, Spanish, Italian or Russian, issued by a public authority in accordance with the relevant legislation. The vaccination certificate must include the name of the person, the type of vaccine given, the number of doses & inoculation dates.
  • display a negative molecular test for COVID-19 (PCR)  performed within the last seventy-two (72) hours before the scheduled fight or a negative result of Rapid Antigen test performed  within the last twenty-four (24) hours before the scheduled flight. Foreigners from abroad can provide a negative test certificate in Greek, English, French, German, Spanish, Italian or Russian.
  • to have been diagnosed negative in a Self-Test within twenty-four (24) hours before the scheduled flight and is certified with a relevant certificate displayed on paper. The certification of the result will be done through the declaration of self-test result certification for COVID-19.
  • to present proof of recovery from Covid-19, valid as of 2 months after positive test result (PCR or Rapid Antigen test) up to nine (9) months before travel.

The above obligations include children over six (06) years old.

The negative diagnostic test by the method of PCR and Rapid test is proved by the demonstration of a relevant certificate in hard or soft copy. If these tests have been performed abroad and remain valid at the time of boarding the aircraft, the relevant certificates are accepted under the same conditions that the passengers were accepted to enter Greece.

Airline operators shall ensure that passengers meet the requirements of traveling according to relevant measures in effect at destination at the time of travelling. Detailed contact information of airlines is provided in our website at the following link: https://www.aia.gr/traveler/travellers-info/airlines

You may contact the Greek General Secretariat for Civil Protection at 213 – 15 10 100 or send an email to
generalsecretary@civilprotection.gr /  generalsecretary@gscp.gr .

 

What specific instructions have been issued for international travelers by State Authorities? Which are the necessary documents for passengers arriving in Greece from abroad?

As per the joint Ministerial decision (ΦΕΚ:2602/28 Ιουνίου2020/Δ1α/ΓΠ.οικ.40383) issued by the Hellenic Republic, until 21.06.21 all passengers travelling on international flights to Greece are required to fill in and electronically submit the compulsory Passenger Locator Form (PLF) not later than the previous day before entering the country. Families may submit a joint e-PLF form. The Form can be found here: https://travel.gov.gr/#/

Travellers will receive a confirmation e-mail upon submission of the PLF, which is a compulsory travel document that has to be presented during boarding. Travellers will also receive their PLF unique Quick Response (QR) code on the day of their scheduled arrival in Greece (at midnight– 00.01 am) and will be notified via email (the QR code will be provided with a link in the email). Depending on their QR code/confirmation visitors will be subject to rapid test upon arrival. 

Airlines are required, prior to accepting passengers for boarding, to check the confirmation receipt of PLF submission at the predefined time limit before flight & the response e-mail with a PLF QR code. If travel departure begins prior to the day of arrival, travellers are allowed to board after showing the confirmation email (and not necessarily the QR code which is scheduled to arrive at midnight of the day of arrival.)

For further information or questions regarding the completion & operation of the form, you may contact the PLF Help Desk of travel.gov.gr at telephone 0030 215 560 5151 (Mon to Fri 09:00-17:00 LT) or email at generalsecretary@civilprotection.gr  /  generalsecretary@gscp.gr.

Urgent cases for travelling falling in shorter period than the predetermined time limit of PLF submission before the flight will be examined per case by the State Authorities & acceptance or rejection will be notified to applicants through an e-mail message.

Additionally, until 21.06.21, all passengers regardless of nationality must meet one of the following conditions:

  • to have completed the vaccination for COVID-19 at least fourteen days (14) before the scheduled flight and present a vaccination certificate in Greek, English, French, German, Spanish, Italian or Russian, issued by a public authority in accordance with the relevant legislation. The vaccination certificate must include the name of the person, the type of vaccine given, the number of doses & inoculation dates.
  • display a negative molecular test for COVID-19 (PCR)  performed within the last seventy-two (72) hours before the scheduled fight issued by  a certified diagnostic center in Greek, English, French, German, Spanish, Italian or Russian and must include their passport or identity details.
  • to present proof of recovery from Covid-19, valid as of 2 months after positive test result (PCR or Rapid Antigen test) up to nine (9) months before travel issued properly according to relevant legislation  in Greek, English, French, German, Spanish, Italian or Russian and must include their passport or identity details. 
  • to present their EU digital Covid certificate, issued according to EU requirements in digital or paper form. This should include information regarding vaccination, or the last result of Covid-19 test or proof of recovery from Covid-19 within the accepted time frame.

*Permanent residents of Montenegro are allowed to enter in Greece under the condition that they have completed the vaccination for COVID-19 at least fourteen days (14) before the scheduled flight and display a negative molecular test result for COVID-19 (PCR) performed within the last seventy-two (72) hours before the scheduled flight. They need to present the respective certificates as described above.

The above obligations include children over six (06) years old.

All passengers will be subject to random obligatory Covid-19 tests upon arrival. If found positive, a fourteen (14) day quarantine under supervision is required either at home or at a designated temporary residence assigned by the appropriate authorities.

For further information or questions regarding the procedure, you may contact the Greek General Secretariat for Civil Protection at 213 – 15 10 100 or email at generalsecretary@civilprotection.gr  /  generalsecretary@gscp.gr

Airlines must check whether passengers have the necessary documents before boarding, as its absence obliges the airline not to embark the passenger.

Airline operators shall ensure that passengers are duly informed before boarding and that they meet the requirements of traveling according to relevant measures in effect at the destination country at the time of travelling otherwise they must deny boarding as per the Greek government's legislative acts.  For further information you may contact your airline. Detailed contact information of airlines is provided in our website at the following link: https://www.aia.gr/traveler/travellers-info/airlines/.

As the completion of local Passenger Locator Form is compulsory before entering  other countries, it is highly recommended to contact your airline in order to confirm whether the respective Passenger Locator Form of your destination country should be completed. Alternatively, for this matter you may contact the embassy/consulate of the destination country in Greece.

Information about the Covid-19, by the National Public Health Organization (EODY), can be found here: https://eody.gov.gr/en/covid-19/

 

Is there a ban of entry to the country, for specific passenger categories?

In accordance with the Greek government's decisions there is a ban of entry applying to all Third country nationals until 21.06.2021, as announced by the Hellenic Civil Aviation Authority. Certain exemptions are also applicable as follows:

Exemptions apply for permanent residents of Australia, New Zealand, South Korea, Thailand, the United Arab Emirates, the United States of America, Singapore, Rwanda, Israel, Russian Federation, Serbia ,the United Kingdom, Canada, Belarus, Bahrain, Qatar, China, Kuwait, Saudi Arabia,  N. Macedonia, Bosnia and Herzegovina, Ukraine & Montenegro*.  In order to prove their place of residence, third country nationals may present their residence permit, work permit, identity card, driving license or other documents, provided that it states place of residence.

Also exempted from the restrictions are:

  • EU member states nationals & the Schengen agreement, including their spouses or persons with whom they have a cohabitation agreement, as well as their minor children.
  • Medical & nursing staff, researchers & health professionals if they demonstrate at the points of entry evidence of their professional status and provided that their entry into the country  relates to the exercise of their duties.
  • Long—term residents or EU member states or Schengen agreement and 3rd country nationals holding a residence permit or in EU member state or Schengen agreement.
  • Members of government delegations
  • Members of diplomatic delegations or consulate authorities & delegations, members of international & European organizations, members of humanitarian organizations performing their duties, military &  security forces officials & of general secretariat of civil protection.
  • Personnel employed in the transport section,  including seamen, aircraft crews and the crews and technical personnel of the leased aircraft firefighting equipment, lorry drivers & the absolutely necessary support staff for the transport of goods.
  • Transit passengers
  • Students
  • Persons caring for the elderly & people with disability (disabled)
  • Seasonal workers in the field of agriculture

A completed electronic Passenger Locator Form (e-PLF) is compulsory for all inbound passengers. Families may submit a joint e-PLF form. Travellers will receive a confirmation email upon submission of the e-PLF form, which is a compulsory travel document that has to be presented during boarding. Travellers will also receive by email their unique Quick Response (QR) code (as a link in the email) on the day of their scheduled arrival in Greece (at midnight– 00.01 am). 

Additionally, until 21.06.21, all passengers regardless of nationality must meet one of the following conditions:

  • to have completed the vaccination for COVID-19 at least fourteen days (14) before the scheduled flight and present a vaccination certificate in Greek, English, French, German, Spanish, Italian or Russian, issued by a public authority in accordance with the relevant legislation. The vaccination certificate must include the name of the person, the type of vaccine given, the number of doses & inoculation dates.
  • display a negative molecular test result for COVID-19 (PCR) performed within the last seventy-two (72) hours before the scheduled fight issued by a certified diagnostic center in Greek, English, French, German, Spanish, Italian or Russian and must include their passport or identity details.
  • to present proof of recovery from Covid-19, valid as of 2 months after positive test result (PCR or Rapid Antigen test) up to nine (9) months before travel issued properly according to relevant legislation  in Greek, English, French, German, Spanish, Italian or Russian and must include their passport or identity details.  
  • to present their EU digital Covid certificate, issued according to EU requirements in digital or paper form. This should include information regarding vaccination, or the last result of Covid test or proof of recovery from Covid within the accepted time frame.

*Permanent residents of Montenegro are allowed to enter in Greece under the condition that they have completed the vaccination for COVID-19 at least fourteen days (14) before the scheduled flight and display a negative molecular test result for COVID-19 (PCR) performed within the last seventy-two (72) hours before the scheduled flight. They need to present the respective certificates as described above.

The above obligations include children over six (06) years old.

All passengers will be subject to random obligatory Covid-19 tests upon arrival. If found positive, a ten (10) day quarantine under supervision is required either at home or at a designated temporary residence assigned by the appropriate authorities. Passengers who have completed the vaccination for COVID-19 at least fourteen days (14) before the scheduled flight, if found positive, need to stay in quarantine under supervision for seven (7) days , either at home or at a designated temporary residence assigned by the appropriate authorities. All above passengers are required to undertake a Molecular test (PCR) for Covid-19 on the last day of their quarantine.

Third country nationals subject to prohibition herein have the right to submit request to the Greek consular authority of their place of residence or stay for their exceptional entry in the country for business or personal reasons.

For further information or questions regarding the procedure, you may contact the Greek General Secretariat for Civil Protection at 213 – 15 10 100, or send an email to generalsecretary@civilprotection.gr/  generalsecretary@gscp.gr.

Airline operators shall ensure that passengers are duly informed before boarding and that they meet the requirements of traveling according to relevant measures in effect at the destination country at the time of travelling, otherwise they must deny boarding as per the Greek government's legislative acts. For further information you may contact your airline. Detailed contact information of airlines is provided in our website at the following link: https://www.aia.gr/traveler/travellers-info/airlines/

It is highly advisable that passengers get informed on the restrictions announced by their country of origin on their return from Greece. Some countries require a test conducted some hours prior arrival, whilst others have issued restrictions for arriving passengers.

Governmental decisions regarding restrictions or requirements for the travelling public are updated at regular intervals and ad-hoc depending on the pandemic situation.

 

What measures apply for transit passengers transferring in Athens form international to international flight?

Transit passengers, including those from restricted origins, transferring in Athens from international to international flight, are not required to be tested against Covid-19, nor to display a negative molecular test result (PCR) or vaccination certificate upon arrival in Athens. Furthrmore, they are not required to submit the Greek Passenger Locator Form (e-PLF).

For further information you may  contact your airline or the Greek General Secretariat for Civil Protection at 213 – 15 10 100 or email at generalsecretary@civilprotection.gr / generalsecretary@gscp.gr

 

What measures apply for the transportation of passengers to/from the airport?

Passengers can travel from/to the airport 24 hours a day. Following  the release of movements since 14.05.21, passengers are no longer required to display any proof of movement or any statement of purpose of movement for their transport to/from the airport during the day. However, as there is still a general traffic ban applicable daily from 01:30 to 05:00, passengers will have to display their travel documents (ticket / boarding pass, e-PLF) in order to move to/from the airport during that time. The above apply to both departing & arriving passengers , whether returning to their home or staying in a hotel (Greeks and Foreigners).

Escorts are allowed during the day, provided that they do not exceed the maximum number of passengers allowed when traveling in private vehicles or taxis.

Escorts are not allowed to travel during curfew, so the passenger must travel either by his own means or use a Public Transport or Taxi.

For additional information regarding the above, you may call the Consumers’ Line at 4digit telephone number 1520, the Hellenic Police , or  the Greek General Secretariat for Civil Protection at 213 – 15 10 100 or send an email at generalsecretary@civilprotection.gr / generalsecretary@gscp.gr .

Where can I find information on restrictions applying to my destination country?

Protective measures in effect due to Covid-19 may vary depending on the destination. It is highly recommended to contact the airline you are going to travel with, as airline operators have to ensure that passengers are duly informed before boarding and that they meet the requirements of traveling according to relevant measures in effect at the destination country at the time of travelling. Detailed contact information of airlines is provided in our website at the following link: https://www.aia.gr/traveler/travellers-info/airlines/

Additionally, you could visit the destination airport website for Covid-19 related info or contact the Embassy/Consulate of the country you are going to visit. Latest and up-to-date information about travel measures and entry requirements per country, during the COVID-19 pandemic, is available in the IATA Timatic “COVID-19 Travel Regulations Map”.

What cleaning / disinfection measures are in place?
  • The cleaning services have been intensified across the airport facilities.
  • The routine cleaning materials have been replaced with fast acting disinfectants.
  • Cleaning and sanitizing of frequently touched surfaces, such as door handles, elevator buttons, handrails, escalators etc., has been intensified.
  • In the event of an emergency involving a virus suspicious case, special disinfection or spraying is carried out, in accordance with the Health Authorities instructions.
Is there a facility for diagnostic tests for SARS-COV-2 (Covid-19) at the airport premises? Can I take a diagnostic test at the airport premises?

kindly be advised of the availability to perform diagnostic test for SARS-COV-2 (Covid-19) at Athens airport, using both methods, Molecular & Rapid Antigen test, at the specially configured testing points of Athens Medical Center:

  • Molecular tests for Covid-19 (PCR) are conducted daily between 07:00 & 23:00 at the specially configured testing point of Athens Medical Center located on the departures level, across check-in counter 150. After 23:00 & until 07:00 the tests are conducted at the testing point on the arrivals level.
  • RAPID Antigen tests for Covid-19 are conducted daily on a 24 hour basis at the specially configured testing point of Athens Medical Center on the “Arrivals” level, between exits 2 and 3.

You may proceed for testing without an appointment. Payment options available at the testing points include the use of POS machine accepting debit / credit card or cash.

Registration & payment procedure for the Molecular(PCR) test can be also accomplished electronically through the platform  https://payments.iatriko.gr/. Details and important information are included in the section “Frequently Asked Questions” of the platform.

Test results for molecular (PCR) test will be delivered to you, by email, within approximately 24 hours. Response time varies according to sampling time or volume of tests.

Test results for rapid (Antigen) test are available by email ,15-20 minutes after completion of sampling. For any further information, please contact Athens Medical Center representatives at airport@iatriko.gr

Due to increased attendance, longer waiting times might be expected thus, passengers are kindly requested to timely attend the testing point at the airport for their molecular (PCR) or Rapid-antigen test.

 

Are there sanitizers in the Terminal buildings?

Instant hand sanitizers have been installed in all toilets, in all the departure gates, and in more than 300 locations within the terminals.

What measures have been taken by AIA to ensure uninterrupted operations?

In order to ensure coordinated effort to maintain business continuity while preventing the spread of the disease, AIA has established a COVID-19 Response Plan that maps contingencies for sustaining a minimum level of service.  

The Response Plan is complemented by a series of actions decided upon by the Emergency Response Team that has been set up for the specific purpose.  Actions are decided upon daily developments, as the situation unfolds.  

Am I allowed to carry sanitizing / disinfectant gel in my hand luggage in a container of over 100 ml?

According to a recent EU announcement, sanitizing/disinfectant hand gels are exempted from the liquids and gels regulation, and their transportation in hand luggage is allowed in containers of over 100 ml.

Arriving Passengers

What measures are in place for the isolation of passengers with suspect symptoms upon arrival?

The Health Check Authority takes control, for carrying out the preliminary health check and advises of further actions as per EODY guidelines. Should a transfer to a reference hospital be deemed necessary, this is effected by a properly equipped EKAV ambulance. 

Due care is taken for Passengers in proximity to the suspect cases. Cases of certain suspicion are hosted inside the dedicated Airport quarantine facility, in accordance with the decision of the Health Check Authority and until further transfer to a reference Hospital. 

What happens if an arriving passenger is not feeling well (mild symptoms)?

The Health Check Authority takes control, carries out the preliminary health check and advises of further actions as per EODY guidelines. 

What happens with arrivals from seriously infected countries?

EODY takes control and provides instructions on the handling of such cases. In principle, seriously infected countries are prohibited from air transportation (flights) to/from Greek airports. Relevant announcements are made by the pertinent Authorities.  

Passengers

What happens with passengers that are presenting symptoms prior to their flight or upon arrival?

Passengers must contact EODY in the four (4) digit line 1135 for further advice, otherwise the Airline or the ground handler employees must be notified for further action and notification to the Airport Health Authority. 

Is hotel accommodation available at Athens airport at present?

Τhe Sofitel Athens Airport hotel is open again, as of 01/07/20. For more information please click here.

Cargo transport

Are there any restrictions regarding cargo transportation?

There are no restrictions imposed for cargo transportation so far.

Customs Authorities - Cargo

What measures are taken by the Customs Authorities regarding goods clearance?

Access of shippers, consignees and Customs Brokers to Airport Customs’ s premises (Building 27) is prohibited. 

All Customs formalities will be effected online and, whenever the need arises, documents will be exchanged at a front desk at the entrance of B27. Working hours remain unchanged.   

Terminal Facilities & Services

Are the restaurants / cafes open in the Terminal buildings?

Various Cafes/Snack Bars are available throughout the Terminal Building.

Are Airport Retail Park shops open?

The shops at the Retail Park of the airport are back in normal operation.

 

Can I smoke in the Terminal buildings?

Smoking in the Terminal Building is not allowed, and the designated smoking lounges are currently closed due to COVID-19 prevention measures. 

Are the airlines’ CIP lounges in normal operation at the airport?

All airlines’ CIP lounges operate daily according to the flight schedule. For further information kindly contact your airline. 

I have made Parking reservations, but my flight is cancelled. What do I do?

Ιf you wish to cancel your reservation and get a refund, please dial +30 210 3534260. 

Where do I find information about the current situation with flights / cancellations?

The Airport Call Centre operates on a 24hr basis, tel. +30 210-3530000. Once in the Terminal areas, you may visit our Airport Information desks, located on the Arrivals & Departures Levels, operating on a 24hr basis. Please note, that the flight schedule has been heavily impacted by the COVID-19 situation. For any information regarding the schedule of the airlines and/or specific flights, you should contact your airline. 

Access to/from Airport

Is public transport from/to the airport currently available?

All public means of transport (Bus, Metro, Suburban Rail and regional buses) are in operation at present. 

More information regarding specific routes is available through the following links: