Help & FAQs for car park booking

Follow 4 simple steps : 

• Visit www.aia.gr and select the desired dates and time. 
• Select the car park that suits you best. 
• Fill in both your personal and vehicle details. 
• Keep or print out your booking confirmation email that includes the barcode corresponding to your booking, in case you need it to enter the car park.  

No, booking through AIA’s official website (www.aia.gr) does not incur any additional charges.

You can book parking up to 6 months in advance of your travel date.

You can make a booking at least 30 minutes prior to your arrival time.

You may pay in cash or by debit / credit card. Visa, Visa Debit, MasterCard, American Express and Diners Club are all accepted.

Cityzen Parking & Services, the parking operator, has a customer service desk at the Short Term 2 parking area, which is open around the clock. They can also be reached at (+30) 210 3534260. Any queries may be sent to info.parking@aia.gr and will be answered within one business day.

Shortly after placing your booking, you will receive a confirmation email containing a Reference Number and a barcode. Please print the email and bring it along to the airport. You can also view your booking by simply clicking on Manage my Booking at the top of the homepage. All bookings made are subject to our https://aianewportaluat.aia.gr/en/terms-and-conditions. 

This option enables you to amend or cancel your booking online up to 24 hours prior to your scheduled arrival time at the parking lot. You can also amend any of your booking details.

By entering your email address and the Booking Reference Number from your last reservation, you’ll be able to view recent bookings you have submitted.

For bookings that allow cancellations, you may cancel free of charge up to 24 hours before your scheduled arrival time at the parking lot. Simply click on the Manage My Booking button at the top of the homepage and follow the steps.

You can amend your booking up to 24 hours prior to your scheduled arrival time at the parking lot at no charge. Simply click on Manage my Booking button at the top of the homepage and follow the steps.  

Extension of the booked parking period can only be made if spaces are available for the entire duration of the requested period. A new booking must then be made. Prices may differ from the initial ones.

Once your vehicle has entered the car park, reservations cannot be modified or combined with an additional one. Any extra parking fees will need to be paid upon your return.

No, there is no charge for amending or cancelling your online booking.

If you cancel or amend your reservation, you will receive an email to the address you provided during the booking process.

While we recommend bringing the booking confirmation email with the reservation barcode, you can still enter the car park without it. Your license plates should be automatically recognized, allowing you to enter. If the system does not issue a ticket upon entry, press the info button at the entrance control unit for assistance. Alternatively, you can have a new confirmation sent by clicking the Manage My Booking button at the top of the website and selecting Resend My Confirmation.

Change your reservation details by clicking on Manage my Booking at the top of the homepage to include the new license plate number, before entering. Or show the barcode of the existing reservation featured on the confirmation email at the entrance control unit.

We are committed to the highest standards of customer care. 
Please share your feedback at info.parking@aia.gr and we shall respond within one business day.

You can book a parking spot at the Long Term or Economy lots but park at either of the Short Term 1 or 2 parking lots. Upon your arrival at the Short Term parking lot, press the button to issue a ticket. Upon return from your trip, contact the parking personnel to arrange the parking fee in person. If you require assistance from airport staff, you may contact us at the email address info.parking@aia.gr (allow one business day to receive a response) or call us at +30 210 3534260. 

Upon your entrance at the chosen parking area:

• Your vehicle is automatically recognized at the entrance of the parking area, given that you are using the vehicle with the license plate that you stated in your booking (ATTENTION: Do not press the button for ticket!). Alternatively, scan the barcode featured in the booking confirmation email at the barcode reader at the entrance.
• Take the ticket automatically issued.
• Keep the ticket for as long as your car remains at the Airport Vehicle Parking Area.
• Comprehensive instructions are contained in the confirmation email you receive upon booking.

If your stay was not prepaid at the time of booking, please go to one of the autopay stations located throughout the parking areas to pay by cash, debit, or credit card before returning to your vehicle.

When you’re ready to leave, drive to the exit and insert the ticket into the exit control unit to open the barrier. Follow the same process if you have prepaid.

You can enter the parking area up to 2 hours prior to your confirmed booking time.

In case you have chosen to make a reservation without prepaying through credit or debit card, you must pay for the reserved parking at the Automatic Payment Machines located at the parking area, based on your actual parking duration, according to the applicable price list. Specifically:

• In case the Parking Period is exactly the one specified in your booking confirmation email, the fee specified in the User booking confirmation email will be charged.
• In case your Parking Period exceeds the one specified in your booking confirmation email (overstay), the corresponding fee for the additional time based on the price list will be charged. 
• In case your Parking Period is shorter than that specified in your booking confirmation email (under-stay), the corresponding fee for your actual parking period time based on the price list will be charged.
• You will not be charged if you do not show up.

If you have prepaid with a credit or debit card, the charge has been calculated according to the stated duration of your vehicle’s parking, per the applicable price list. 

Specifically:

• In case the Parking Period is exactly the one specified in your Booking Confirmation Email, there will be no additional charge. i) In the event that the parking duration of your vehicle is exactly the same as that specified in the booking confirmation email you received, there is no additional charge.
• In case the Parking Period exceeds the duration specified in the Booking Confirmation Email (overstay), the charge will be adjusted to an extra €5,00/day for the Long Term and Economy parking areas, €10,00/day for the Short Term parking areas (1 and 2) and €20,00/day for the Valet Parking.
•  In case the Parking Period is shorter than that specified in your Booking Confirmation Email (under-stay), your charge will not be modified.
• If you do not show up, no refund may be issued.

No, each reservation is unique and you can only enter and exit the parking area once. Once the vehicle exits the parking area, the reservation is deactivated, even if the scheduled departure date stated in the reservation has not yet passed.

No, you can only use one discount coupon per booking and receive the corresponding discount. Discount coupons cannot be used cumulatively. Multiple consecutive bookings using discount vouchers cannot be combined to cover a complete booking. Each reservation is unique and you can enter and exit the parking area only once. After the vehicle exits, the reservation is deactivated, even if the departure date stated in the reservation has not passed.

Every time you book your parking space online, you are entitled to unique privileges and offers. Click here to find out more.