Terms and conditions for car park booking

Terms and conditions for car park booking (e-parking) at the passenger vehicle parking areas of Athens International Airport

1. Contract

1.1. General Information 

When a parking space is booked on www.aia.gr, or via the website of any other Third Party (e.g., Aegean, Olympic Air, Parkaround etc.), a contract is concluded between the User and ATHENS INTERNATIONAL AIRPORT S.A. (“AIA”), at Spata, Attica 190 19, with Tax Number 094440299, Tax Authority KEFODE ATTIKIS.

Each confirmed booking, as detailed in the Booking Confirmation Email, shall constitute a contract between the User and AIA. Once a booking is confirmed, AIA is committed to providing to the user a parking space at the Athens International Airport for the period requested by the User and at the parking lot requested by the User (Short Term 1 & 2, Long Term, Economy or Valet Parking). The booked parking space in the car park is unspecified. 

You may contact us at the e-mail address mailto:  info.parking@aia.gr  (response time is one business day) or on the phone number +30 210 3534260.

1.2. Contracting Parties and Definitions 

Any reference to "you" and "your" in this document refers to any person who is deemed by AIA to have made a parking booking.

All references to the "Airport" in this document are made to Athens International Airport. 

The term "Booking Reference Number" means the unique number assigned to your booking and contained in the Booking Confirmation Email that AIA sends you. This number should be retained safely, as it will be necessary for any further communication with AIA regarding your booking. 

The term "Parking" means the period and in general the duration of required or requested by the user or minimum required vehicle parking, within any of the parking areas selected by the User, which begins at the date and time of entry and shall expire on the date and time of exit, as described in the online booking service. 

The term "Booking Confirmation Email" means the email ΑΙΑ sends you confirming all booking details. 

The term “Operator” means the société anonyme “Cityzen Parking & Services”, responsible for managing and operating the Airport’s Passenger Vehicle Parking Areas by providing parking services, and all its employees, agents and representatives thereof. 

The term “Damage” includes death or personal injury sustained by Users and others within the Passenger Vehicle Parking Areas, partial or total property loss, partial or total destruction, partial or total theft of the Vehicle, partial or total theft of any property or personal items inside the Vehicle, or any other damage or loss, material or not, caused by or to Users or Third Parties or to Users or to Third Parties, or is related to the condition of the Vehicles, the Vehicles themselves, or related in general to the use of the Airport’s Passenger Vehicle Parking Areas and to parking thereat. 

The term “Vehicle” means any Vehicle entering the Passenger Vehicle Parking Areas and parked thereat, and includes automotive wheeled vehicles, together with the equipment and accessories thereof, excluding motorcycles, ATVs, bicycles and tow trucks, which are not allowed in the Passenger Vehicle Parking Areas. 

The term “Passenger Vehicle Parking Areas” means the Airport’s Short-Term parking lot 1 and 2, the Long Term and Economy parking lot and the Valet Parking as may be designated from time to time. 

The term “User” means any individual or entity that has reserved a parking space within the Airport’s Passenger Vehicle Parking Areas, 

through AIA’s website (www.aia.gr) or the website of any other Third Party (e.g., Aegean, Olympic Air, Parkaround etc.). 

These Terms and Conditions shall apply to all parking reservations at the Airport made electronically, either through AIA’s website (www.aia.gr) or through Third Parties and shall be fully subject to them. 

1.3. Liability 

Neither the Passenger Vehicle Parking Areas Operator or AIA shall be held liable in case of any Damage caused at the Passenger Vehicle Parking Areas under Term and Condition 2.2 of the present document. None of this Terms & Conditions’ provisions affects your statutory rights. 

The general or special terms and conditions for parking at the Airport’s Passenger Vehicle Parking Areas, displayed on signs at each parking lot’s entrance and detailed in paragraph 2 herein, apply to all Airport’s Passenger Vehicle Parking Areas, and govern your car parking, whether booked or not. 

AIA reserves the right at its absolute discretion and at any time to modify these Terms and Conditions but once you have made an online booking the applicable Terms and Conditions are those posted on the website at the time of booking. However, Users must not assume that the Terms and Conditions that applied on one occasion will continue to apply on another. The Users shall be deemed to have read and be aware of all Terms and Conditions before booking. 

AIA can vary or withdraw any offer at its sole discretion and at any time without prior notice. 

AIA provides parking space under this contract and cannot be held responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You must ensure that you allow sufficient time for car parking prior to your flight or other travel arrangement. 

1.4. Force Majeure 

AIA shall not be liable for any cancellation caused by: 

  • War (whether declared or undeclared), invasion, armed conflict or act of foreign enemy, in each case involving or directly affecting the Hellenic Republic; 
  • Revolution, riot, insurrection or other civil commotion, act of terrorism or sabotage in each case within the Hellenic Republic; 
  • Nuclear explosion, radioactive or chemical contamination or ionising radiation, unless the source or cause of the explosion, contamination, radiation or hazardous thing is brought to or near the Airport premises; 
  • Strikes, working to rule, go-slows and/or lockouts, which are in each case widespread, nation-wide or political; 
  • Any effect of the natural elements, including lightning, fire, earthquake, tidal wave, flood, storm, cyclone, typhoon, hurricane or tornado; 
  • Any technical problems in the transportation, closure or congestion of airports, cancellations or alterations of flights by airlines, suspension of operations of the Airport or Passenger Vehicle Parking Areas, due to an emergency or any similar event outside of AIA’s sphere of influence; 
  • Explosion (other than a nuclear explosion or an explosion resulting from an act of war); 
  • Epidemic or plague. 

1.5. AIA’s Right to Cancel or Provide Alternative Passenger Vehicle Parking Areas 

If unable to provide parking services for any reason, AIA reserves the right to cancel the contract or provide an equivalent alternative car park area. In such an event, AIA will use its best endeavours to provide you as much notice as possible. 

In the event AIA cancels the contract, the User will not be charged for the booking and AIA will not be responsible for any other costs, which the User may incur as a result. 

1.6. Personal Data Protection 

To provide the Service, the following personal data is collected and processed: Surname, Name, email address, telephone number, Billing and Payment Details, and Vehicle Registration Information as detailed below in Section 3. 

A parking reservation cannot be processed unless the required fields are duly submitted. 

As the Data Controller, AIA states that it abides by and complies with all EU Regulation 2106/679 provisions related to the processing of data subjects’ personal data, insofar as the Service provision regarding parking affects the personal data of the service users by way of collection, processing or further transfer thereof. Further information regarding AIA’s Personal Data Protection Policy is available at: https://www.aia.gr/en/privacy 

The data collected in relation to your car park booking is not used for any purpose other than the processing required for reserving a parking space at Athens International Airport. 

Processing personal data for any other purpose, as these are clearly presented on the e-parking platform, is allowed only when the User explicitly gives their consent. In the event that the User wishes to revoke prior consent, they should send an email to privacy@aia.gr. 

All users’ personal data is further processed by the following AIA’s Data Processors, who comply with the applicable data protection legislation: 

  • DOPE STUDIO", Mesogeion 451, 153 43, Ag. Paraskevi, Attica (hello@wearedope.com) is the developer of the consent management application, 

  • "E-parking" data are processed by the website developer, Uni Systems Information Technology Systems Commercial Single Member Societe Anonyme, Uni Systems S.M.S.A. 19-23 Alexandrou Pantou Str., GR-17671, Kallithea, Athens, Greece (info@unisystems.gr), PARKAROUND BV, Konstantinoupoleos 52, 11854, Athens, Greece (support@parkaround.com), LINAKIS SA, Linakis Digital, Pierias 1A, Metamorfosi, Attiki, GR 14451 (legal@linakis.com).

  • The parking Operator, Cityzen Parking and Services S.A., Kifissias Ave 294 & Tzouna 1, 145 63 Kifissia (privacy@cityzen.com.gr), 
  • The parking management system, is developed, provided and supported by DESIGNA, Verkehrsleittechnik GmbH, Faluner Weg 3, 24109 Kiel, GERMANY (stefan.timm@designa.com), 
  • Grammedia LTD (ContactPigeon), Leof. Pentelis Str. 74, Chalandri 15234 (help@contactpigeon.com) undertakes the email marketing campaigns and Mindshare Media Company, 350 Kifisias & Chr.Lada Chalandri GR 15233, runs AIA’s digital advertising campaigns. 

Users’ personal data is retained in our parking database for five years from the receipt date. 

AIA takes all appropriate measures to facilitate the data subjects’ rights, regarding their data processing, i.e., the right to access, rectify, delete, and transfer their personal data, as well as the right to object or restrict data processing. The exercise of any right may affect the Service provision and may be subject to applicable regulatory restrictions. 

Furthermore, Users have the right to lodge a complaint with the competent Data Protection Authority at:  www.dpa.gr.

1.7. Law - Disputes and Jurisdiction 

All contracts between a User and AIA (the Parties) for a parking space reserved via AIA’s website (www.aia.gr). or any Third Party’s website (Aegean, Olympic Air, Parkaround etc.) are governed by and interpreted in accordance with Greek Law. 

Every effort will be made so that any dispute arising between the Parties under or in connection with this contract will be resolved in an amicable manner. In the event that a dispute remains unresolved within fifteen (15) days from the day the dispute has been notified in writing and despite the Parties’ good faith efforts, either Party may then refer the dispute to mediation by sending a written mediation request (“Mediation Request”) to the other Party. In the event the Parties agree to participate in the mediation process, the mediation shall be conducted by and in accordance with the rules of the Athens Chamber of Commerce and Industry (ACCI), 7 Akadimias str., Athens Greece (tel. +30 210 3640815-19). The mediator shall be agreed upon by the Parties and if they cannot agree on one, the Athens Chamber of Commerce and Industry will appoint one. If the Parties reach an agreement and the dispute is resolved, the agreement shall be set out in writing and once signed by their duly authorised representatives, shall bind the Parties. The Parties will equally share the Mediator’s fees and expenses. 

If a resolution is not reached within thirty (30) days of the Mediator’s appointment, then any Party has the right to bring the dispute to the Courts of Athens, which shall have exclusive jurisdiction to hear and settle a dispute arising out of or in connection with the contract, in accordance with the laws of the Hellenic Republic. 

1.8. Miscellaneous provisions 

AIA retains the right, at its sole discretion, to amend any of these Terms and Conditions at any time. The most recent version of the Terms and Conditions shall be published on AIA’s website (www.aia.gr).

2. General terms and conditions for parking at the passenger vehicle parking areas of Athens International Airport

2.1. Use of Passenger Vehicle Parking Areas 

2.1.1.     Athens International Airport S.A. (AIA) and the Operator make Passenger Vehicle Parking Areas available to Users exclusively for parking their Vehicles. Therefore, within these areas, Users are only offered parking services. Apart from the Valet Service, the Operator does not undertake to transport the User’s vehicle to a parking area or keep the vehicle’s keys. In no case will providing Passenger Vehicle Parking Facilities imply the possibility of intervention in Users’ Vehicles either by the Operator or by AIA.  

In any case, providing Passenger Vehicle Parking Facilities does not constitute any obligation, direct or indirect, of either the Operator or AIA regarding the safekeeping, primary or secondary of the Vehicles, as the Passenger Vehicle Parking Facilities are not guarded or constantly supervised spaces, either by the Operator or AIA. Therefore, before leaving the Passenger Vehicle Parking Facilities, the User should make sure that:  

2.1.1.1.  their Vehicle is properly locked, 

2.1.1.2.  all windows of their Vehicles are secured, 

2.1.1.3.  if the Vehicle has a steering-wheel lock system or other similar locking mechanism, including an alarm, this has been activated, 

2.1.1.4.  no other person or animal has been left inside the Vehicle, 

2.1.1.5.  the User’s personal belongings are placed inside the storage areas of their Vehicle and are not visible to third parties.  

2.2. Damage to the User’s Vehicle, to another Vehicle or to Third-Party Property at the Passenger Vehicle Parking Areas 

2.2.1.    If the User’s Vehicle is damaged while parked in the Passenger Vehicle Parking Area or if the User causes any damage to another Vehicle or a third-party or the facilities of the Passenger Vehicle Parking Area during the use of the Parking Area, they must take the following actions:  

2.2.1.1.  Inform any member of the Operator’s staff about the incident within the same day, so that the relevant incident report is completed in writing by the Operator’s staff,  

2.2.1.2.  Notify the Police immediately, 

2.2.1.3.  Notify their insurance company as quickly as possible, 

In particular, in the event that the User causes damage to the facilities of Passenger Vehicle Parking Areas, the Operator or AIA, they must fully compensate the Operator or AIA for the immediate and full remedy of any such Damage. In the event that the User causes damage to a third party’s Vehicle or property, they must fully indemnify said third party for the immediate and full remedy of any such Damage or the Operator or AIA, in case the Operator or AIA are obligated to indemnify such third party. 

2.3. Safety within the Passenger Vehicle Parking Areas 

Users must: 
2.3.1.     Drive their Vehicles carefully within the Passenger Vehicle Parking Areas and fully observe the speed limits, 

2.3.2.     Park their Vehicles exclusively and only within the marked spaces of the Passenger Vehicle Parking Areas and fully comply with the regulatory and informational signs posted by the Operator, 

2.3.3.     Fully comply with the regulatory and informational signs posted by the Operator regarding the regulation of traffic, parking and arrangement of Vehicles within the Passenger Vehicle Parking Areas, 

2.3.4.     Users accompanying minors within the Passenger Vehicle Parking Areas must keep them under their constant supervision, 

2.3.5.     Pay due attention and protect themselves from Vehicles moving within the Passenger Vehicle Parking Areas, 

2.3.6. In the event they accompany animals within the Passenger Vehicle Parking Area, they must keep them on a leash when they are not inside the Vehicle. 

2.4. Parking Tickets 

2.4.1.     To enter one of the Passenger Vehicle Parking Areas, Users are required to issue a ticket from the entry ticket dispenser of the said area. This ticket is valid exclusively for the Vehicle for which it has been issued. The user uses the ticket to pay the fee for the use of the parking space, at the automatic payment machines or at the staffed cash registers before exiting the parking facility. 

2.4.2.     The ticket does not grant the User the right to occupy a specific space within the Passenger Vehicle Parking Area, nor does it give them priority over other Users. All tickets are the property of the Operator and AIA. The Users choose exclusively and at their absolute discretion the parking space within the Passenger Vehicle Parking Areas.  

2.4.3.     In case of ticket loss, the Operator preserves the right to refuse to issue a replacement ticket until the User provides the Operator with all necessary legal documents (User’s Identity Card, vehicle license or any other supporting document to fully prove the User’s relationship with the Vehicle) to complete the relevant ticket loss report. Upon the User’s departure from the Passenger Vehicle Parking Area, the Operator shall not be liable for any delay caused due to the ticket loss. 

2.5. Charges 

The User of the Passenger Vehicle Parking Area is obliged to pay the Operator the fee for the use of the parking space in accordance with the price list posted at the entrance of the Passenger Vehicle Parking Area or the applicable price list for electronic parking space reservation, as specified in Paragraph 3.1 herein. 

2.6. Removal of Vehicles Parked outside the Marked Spaces 

2.6.1.    The Operator reserves the right to remove with a tow-crane any Vehicles parked outside the marked parking spaces and to transport them to a designated area of the Long Term parking Area (P3). The cost of removing and transporting the Vehicle, which is indicated in the price lists posted at the entrances of the Passenger Vehicle Parking Areas, will be borne by the User. The User will collect their Vehicle having paid at the Long Term automatic payment machines the cost of removing and transporting the Vehicle, as well as the respective parking fee 

2.6.2.     The Operator and AIA shall not be responsible for any Damage caused to a Vehicle parked outside the marked spaces during its removal and transportation. 

2.7. Representation 

The User of the Passenger Vehicle Parking Areas contracts, by issuing a ticket or in another way (the online reservation in one of the parking time programmes) with the Operator and AIA, and is considered to be acting both on their own behalf and on behalf of all other parties who have a right of ownership, possession or jurisdiction over the Vehicle. 

2.8. Prohibited Activities  

2.8.1.      No Vehicle shall be towed into or entered into the Passenger Vehicle Parking Area by any means other than using its own mechanical power. 

2.8.2.     Users of the Passenger Vehicle Parking Areas are not allowed to carry out work, repairs, maintenance or washing of their Vehicles during their stay in the parking facility. 

2.8.3.     No activity related to the sale, rental or making available of the Vehicle in any other manner shall take place within the Passenger Vehicle Parking Areas 

2.8.4.     Parking outside the marked spaces and obstructing by the vehicles the traffic lanes within the Passenger Vehicle Parking Areas is strictly prohibited. Otherwise, the Operator reserves the right to apply term 2.6.1.  

2.8.5.     While using the Passenger Vehicle Parking Areas, Users shall not take actions that may disrupt the smooth and safe operation or cause any problem to the Operator or any other User within the Passenger Vehicle Parking Areas.  

2.8.6.     Users shall not unnecessarily emit noise or unjustified exhaust fumes within the Passenger Vehicle Parking Areas. 

2.8.7.     Users must deposit waste only in the special bins intended for this purpose within the Passenger Vehicle Parking Areas. 

2.8.8.     must place the baggage-trolleys in the specially designed collection points, located in the Passenger Vehicle Parking Areas. 

2.8.9.     Users shall not refuel their Vehicles, nor shall they transport fuel with them to the Passenger Vehicle Parking Areas. 

2.9. Vehicle Size 

Users are required to comply with the Operator's posted regulatory signs regarding the height, length and width of the Vehicles allowed to enter the Passenger Vehicle Parking Areas. 

3. Booking procedure

3.1. Booking / Purchase 

Parking spaces can be booked online either through AIA’s website (www.aia.gr) or through Third Parties’ websites (Aegean, Olympic Air, Parkaround etc.). Bookings can only be made for one parking space at a time. 

When booking, the User must specify the desired parking duration and select the parking lot. 

Booking parking spaces must be made no later than 30 minutes before the date and time when the parking space is required. 

The booking made is non-transferable from the User to any third party and is valid only for the specific dates and times, price and parking lot specified in their booking. 

Each reservation is unique and the User may enter and exit the parking lot once. After the vehicle leaves, the reservation is deactivated even if the departure date stated in the reservation has not passed. 

Bookings can be made using the following methods: 

1.     By selecting the "Book Now" button, the User can make their reservation, without accepting any credit card charges. The system asks the User to enter their personal data – name, surname, phone number and email.  

The User must enter the vehicle’s number of the license plate with which they will enter the parking area. 

By selecting the option "Ι agree to the Terms and Conditions and I consent to the process of my personal data for the purpose of my parking booking", the User has read and agrees with the Terms and Conditions of the current contract. 

By accepting the selected field "I wish to receive updates, commercial offers and information on services or products, from AIA or its business partners", the User allows and gives their consent for information about the Passenger Vehicle Parking Areas to be sent to their email. 

By selecting the button "Complete Reservation" the User confirms their reservation without accepting a credit card charge and proceeds to the next page, completing the reservation process. 

2.     By selecting the "Pay Now" button, the User makes their reservation, accepting to have their credit or debit card charged. The system prompts the User to enter personal information: name, surname, telephone number and email. 

The User must then fill in the payment method for their reservation in the specially configured screen area, with the following payment information: 

  • Card Number (mandatory field) 
  • Cardholder name (mandatory field) 
  • Security Code (CVV2) (mandatory field) 

-         CVV2 consists of a 3- or 4-digit number. On the back of most cards such as Visa, MasterCard and Diners, the code consists of 3 digits printed on the back of the card. For American Express, the code consists of 4 digits and appears on the front of the card (on the right). 

  • Card Expiry Date (Month/MM)-(YYYY) (mandatory field) 

The User must enter the license plate of the vehicle with which they will enter the Parking Area. 

The User agrees to receive the receipt of transaction at the e-mail address they have entered. 

The User accepts that there is no possibility of cancelling the transaction made by credit or debit card, 24 hours before the start of the prepaid parking period. 

By selecting the option "Ι agree to the Terms and Conditions and I consent to the process of my personal data for the purpose of my parking booking", the User has read and agrees with the Terms and Conditions of the current contract. 

By accepting the field "I wish to receive information, commercial advertisements and offers related to services or products from AIA or its business partners”, the User permits and gives their consent to receive in their email information on Passenger Vehicle Parking Areas. 

By selecting the "Complete Reservation" button, the User confirms the reservation and accepts the charge pf their credit or debit card and proceeds to the next page having completed the reservation process. 

When the User books a parking space, either through the AIA website (www.aia,gr) or through Third Parties’ (Aegean, Olympic Air, Parkaround etc.), a Booking Confirmation Email is sent to the e-mail address they have provided, which includes their Booking Reference Number, their personal and vehicle details, payment details and a barcode. 

To use the parking space you have reserved, you must: 

-       Follow the instructions contained in the Booking Confirmation Email, 

-       Use the vehicle with the license plate specified in your booking, ensuring that the license plate is clean, undamaged and not obscured in any way, 

-       Print the Booking Confirmation Email with the barcode and keep it with you for identification in the parking lot. 

When you arrive at the Parking Area, you must follow the following procedure:  

When logging in: 

-          Your vehicle is automatically recognised at the entrance of the parking lot, given that you use the vehicle with the license plate you stated in your booking (ATTENTION: Do not press the button for ticket!).  

Alternatively, show the barcode, written in the email you have received with your Booking Confirmation, at the relevant barcode reader of the entry control unit. 

-          Take the ticket that is automatically issued. 

-          Keep the ticket with you for the entire time your vehicle remains in the Airport Vehicle Parking Area. 

On your way out: 

-          If you have not prepaid the parking space, before you go to your vehicle, walk to one of the Automatic Payment Machines located in the Passenger Vehicle Parking Area with your ticket and pay. You have the option of paying in cash or using a credit card.  

Drive to the exit point with the paid ticket. Insert the ticket into the exit control unit to raise the bar and exit. 

-          If you have prepaid the parking space, drive to the exit point with the ticket which was automatically issued to you upon entering. Insert the ticket into the exit control unit to raise the bar and exit. 

If you have chosen to make a reservation without having paid in advance, you will pay for the reserved parking service at the Automatic Payment Machines located in the car park, depending on the actual parking duration, according to the applicable price list. Specifically: 

i)              In case the Parking Period is exactly the one specified in your Booking Confirmation Email, you will be charged the booking fee set out your booking confirmation email. 

ii)             In case the Parking Period exceeds the duration specified in the Booking Confirmation Email (overstay), you will be charged the corresponding fee for the additional time, according to the applicable price list. 

iii)            In case your Parking Period is shorter than the duration specified in your Booking Confirmation Email (under-stay), you will be charged the corresponding fee for the actual parking duration, according to price list. 

iv)           Non-shows will not be charged. 

If you have chosen to make a prepaid reservation via your credit or debit card, the charge has been calculated according to the actual parking duration, according to the applicable price list. Specifically: 

i)      In case the Parking Period is exactly the same as that specified in the Booking Confirmation Email you have received, there is no additional charge from the prepaid fee specified in your Booking Confirmation Email. 

ii)     In case your Parking Period exceeds the duration specified in your Booking Confirmation Email (overstay), the charge is adjusted to 5,00€/day for Long Term and Economy parking lots, 10.00 €/day for the Short Term parking lots (1 and 2) and 20.00 €/day for the Valet Parking. 

iii)    In case your Parking Period is shorter than that specified in the Booking Confirmation Email (under-stay), your charge will not be modified, it will remain the same as the prepaid reservation fee specified in the Booking Confirmation Email. 

iv)   In case you do not use the parking (non-show), payment cannot be refunded. 

In case of using a discount coupon, the User can only use one discount coupon per booking and receive the corresponding discount. Discount coupons cannot be used cumulatively. Multiple consecutive bookings using discount vouchers cannot be combined to cover a complete booking. Each reservation is unique and the User can enter and exit the car park only once. After the vehicle exits the parking area, the reservation is deactivated, even if the departure date stated in the reservation has not passed. 
  Any queries in relation to payment can be made in writing to info.parking@aia.gr  (response time is one business day). 

3.2. Cancellations or Amendments to Parking Space Bookings 

Your booking or part of it can be cancelled or amended via AIA’s website, in the "Manage My Booking" section. To access the booking, you will need the unique Booking Reference Number you have been given and the email address you used to make your booking. AIA must be notified of requested changes at least 24 hours before the stated start time and date you have entered for your Vehicle Parking Period. 

Amendment of the booked Parking Period can only be carried out if there are parking spaces available for the entire duration of the desired period of extension. In case of an online booking extension, your reservation will be treated as a new one. The rates charged for the new booking will be based on spaces and products available at that time and may differ from the rates provided when you made your initial booking. In particular, a User who has made an online booking with a particular price and subsequently wishes to amend the duration of that booking, may not necessarily receive the original price that was given to them. 

There is no extra charge for amending or canceling an online booking. 

In the event that your non-prepaid booking is cancelled or amended, formal notification of the cancellation or amendment will be sent to the email address you provided during the booking process. 

In the event that your prepaid booking is cancelled or amended, formal notification of the cancellation or amendment, as well as the transaction or refund receipt, will also be sent to the email address you provided during the booking process. 

In the event of an extension of the booked parking of a vehicle that has already entered the parking area, the reservation cannot be modified, nor combined with an additional one. The additional fee with have to be paid upon your return. 

4. Validity of the terms and conditions

4.1. Modification of the Terms and Conditions 

AIA and the Operator reserve the right to modify the Terms and Conditions at any time, which shall be posted at the entrances of the Passenger Vehicle Parking Areas. 

4.2. Exceptions 

Any exclusion or limitation of the Operator’s or AIA’s liability also applies to their employees, agents and representatives. 

4.3. Acceptance of Terms and Conditions 

The Users of the Passenger Vehicle Parking Areas must fully comply with the Terms and Conditions, as they are posted before the entrances to the Passenger Vehicle Parking Areas. Upon entering the Passenger Vehicle Parking Areas, the Users fully and unconditionally accept them all.