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05. Our Business Units
Operational safety is a priority for the Airport Company of D-MAN is already running, under review by the Air
and during 2011 the number of serious incidents per Traffic Controllers, and operational trials will follow.
100,000 movements was reported to be 47.31, a slight
improvement compared to 2010, while a 5.57% reduction On the occasion of the Special Olympics World Summer
to the total number of incidents has also being recorded. Games ATHENS 2011 that took place from June 26th to
In order to further improve the overall safety performance, July 3rd, we accommodated the safe and comfortable flow
Athens International Airport’s Aviation Safety Services of the members of the Special Olympics family consisting
Office organised a series of safety activities, including of 8,888 athletes and their escorts ensuring, at the same
three “Foreign Object Debris (FOD) collection days” with time, a smooth process for all travellers. A total of 30,221
the participation of state authorities and companies passengers and 67,760 baggage items were handled in a
operating on the airside, the Aviation Safety Newsletter professional manner by sixty-one volunteers specifically
and an Airside Safety Campaign. assigned to facilitate the relevant needs and ensured a
faultless experience for the respective delegations.
Frequent industrial action by both the ATC and public
transportation personnel was experienced throughout Another operational highlight was the HCAA approval
the year, especially during September and October. As for Airbus A380 operations at AIA. This approval,
a result, there were significant operational disruptions, allowing the airport to accommodate the world’s largest
i.e. the expedited and smooth transportation of the commercial airliner for ad-hoc and emergency operations,
passengers to the city was hindered, 570 flights were was the result of a lengthy coordinated effort and
cancelled and extensive delays (arrivals and departures) included the submission of an exhaustive study, and very
were experienced. close coordination with the manufacturer. Following the
approval, the Airbus A380-800 made its first appearance
In the context of Crisis Planning & Emergency in Athens on April 13th for an unscheduled stop, which
Management, during 2011, AIA formulated its efforts was handled in accordance with the approved procedures,
towards a more systemic perspective, focusing on the and all parties responded as required.
human factor aspect of crisis management alongside
emergency preparatory activities and technical matters. The Baggage Handling Operations continued its efficient
Emphasis was placed on addressing and simplifying operation by processing 6.2 million bags with an
interrelationships between systems (human and increased availability of 99.79%. Furthermore, a total of
technical), thus enhancing crisis-preparedness and 4.9 million bags were reconciled with a 79.51% usage via
reducing the potential effects thereof. Furthermore, the Baggage Reconciliation System.
8 emergency exercises were run (including the annual
ICAO emergency exercise), training and workshops In an effort to increase the number of passengers using
were conducted, policies and manuals were further the self check-in service we have installed ten CUSS
developed, while communications with key stakeholders kiosks in the Main terminal resulting in a total of twenty
for emergency situations were further enhanced. Other eight CUSS kiosks.
important related activities included the annual training
of Athens Airport Firefighters at Manchester Airport, The Aviation Business Unit was active in the provision of
the assistance provided by AIA to cooperating agencies consulting services to the Aviation market, by offering its
and organizations in the development of their own expertise to Budapest International Airport and Amman
Emergency and Crisis Management Plans, and the regular International Airport in the area of Baggage Handling.
communication with the Airport Hellenic Fire Corp and At the same time it has participated and successfully
the Airport Services Emergency Medical Care. completed the L4S (“Learning for Security) EU funded
project aimed at strengthening organizations’ crisis
The Emergency response system performance was tested management competences by deploying a technology-
during 117 real life mobilizations, while the Airport enhanced learning experience.
Services Emergency Medical Care served 4,393 cases.
In the course of 2011, amid the adverse macroeconomic
Cooperation with HCAA/ATC and Eurocontrol was and industry conditions in Greece, not only did AIA
intensified in 2011, in order to establish a fully continue to offer airline marketing support programs, but
functional Collaborative Decision Making (CDM) system it also introduced new initiatives, clearly demonstrating
for Airport Users. The development of a Departure its active engagement in supporting its airlines–partners
Manager (D-MAN) tool, as part of the Single European during these critical times and helping them reduce their
Sky program, will allow the more efficient handling of operating costs considerably.
aircraft departure flows by ATC. An experimental version
24 Annual report
Operational safety is a priority for the Airport Company of D-MAN is already running, under review by the Air
and during 2011 the number of serious incidents per Traffic Controllers, and operational trials will follow.
100,000 movements was reported to be 47.31, a slight
improvement compared to 2010, while a 5.57% reduction On the occasion of the Special Olympics World Summer
to the total number of incidents has also being recorded. Games ATHENS 2011 that took place from June 26th to
In order to further improve the overall safety performance, July 3rd, we accommodated the safe and comfortable flow
Athens International Airport’s Aviation Safety Services of the members of the Special Olympics family consisting
Office organised a series of safety activities, including of 8,888 athletes and their escorts ensuring, at the same
three “Foreign Object Debris (FOD) collection days” with time, a smooth process for all travellers. A total of 30,221
the participation of state authorities and companies passengers and 67,760 baggage items were handled in a
operating on the airside, the Aviation Safety Newsletter professional manner by sixty-one volunteers specifically
and an Airside Safety Campaign. assigned to facilitate the relevant needs and ensured a
faultless experience for the respective delegations.
Frequent industrial action by both the ATC and public
transportation personnel was experienced throughout Another operational highlight was the HCAA approval
the year, especially during September and October. As for Airbus A380 operations at AIA. This approval,
a result, there were significant operational disruptions, allowing the airport to accommodate the world’s largest
i.e. the expedited and smooth transportation of the commercial airliner for ad-hoc and emergency operations,
passengers to the city was hindered, 570 flights were was the result of a lengthy coordinated effort and
cancelled and extensive delays (arrivals and departures) included the submission of an exhaustive study, and very
were experienced. close coordination with the manufacturer. Following the
approval, the Airbus A380-800 made its first appearance
In the context of Crisis Planning & Emergency in Athens on April 13th for an unscheduled stop, which
Management, during 2011, AIA formulated its efforts was handled in accordance with the approved procedures,
towards a more systemic perspective, focusing on the and all parties responded as required.
human factor aspect of crisis management alongside
emergency preparatory activities and technical matters. The Baggage Handling Operations continued its efficient
Emphasis was placed on addressing and simplifying operation by processing 6.2 million bags with an
interrelationships between systems (human and increased availability of 99.79%. Furthermore, a total of
technical), thus enhancing crisis-preparedness and 4.9 million bags were reconciled with a 79.51% usage via
reducing the potential effects thereof. Furthermore, the Baggage Reconciliation System.
8 emergency exercises were run (including the annual
ICAO emergency exercise), training and workshops In an effort to increase the number of passengers using
were conducted, policies and manuals were further the self check-in service we have installed ten CUSS
developed, while communications with key stakeholders kiosks in the Main terminal resulting in a total of twenty
for emergency situations were further enhanced. Other eight CUSS kiosks.
important related activities included the annual training
of Athens Airport Firefighters at Manchester Airport, The Aviation Business Unit was active in the provision of
the assistance provided by AIA to cooperating agencies consulting services to the Aviation market, by offering its
and organizations in the development of their own expertise to Budapest International Airport and Amman
Emergency and Crisis Management Plans, and the regular International Airport in the area of Baggage Handling.
communication with the Airport Hellenic Fire Corp and At the same time it has participated and successfully
the Airport Services Emergency Medical Care. completed the L4S (“Learning for Security) EU funded
project aimed at strengthening organizations’ crisis
The Emergency response system performance was tested management competences by deploying a technology-
during 117 real life mobilizations, while the Airport enhanced learning experience.
Services Emergency Medical Care served 4,393 cases.
In the course of 2011, amid the adverse macroeconomic
Cooperation with HCAA/ATC and Eurocontrol was and industry conditions in Greece, not only did AIA
intensified in 2011, in order to establish a fully continue to offer airline marketing support programs, but
functional Collaborative Decision Making (CDM) system it also introduced new initiatives, clearly demonstrating
for Airport Users. The development of a Departure its active engagement in supporting its airlines–partners
Manager (D-MAN) tool, as part of the Single European during these critical times and helping them reduce their
Sky program, will allow the more efficient handling of operating costs considerably.
aircraft departure flows by ATC. An experimental version
24 Annual report
