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05. Our Business Units
The Airport’s Retail Park, directly affected by the to about 9% of the Airport’s total annual demand; at the
diminishing disposable income of consumers, recorded a start of operations the Park was the second largest in
7% drop in visitors i.e. 3.25 million versus 3.50 million in Greece and the largest in an airport worldwide.
2010 and a decline in average spending in the range of IT&T BUSINESS UNIT
7% to 13%. Yet, the overall sales performance evolved In 2011 the IT&T Business unit maintained the provision
better than the high street market, maintaining AIA of operational excellence and efficiency as a strategic
revenues at 2010 levels. priority, and generated revenues of €8.1 million,
demonstrating a decrease of €0.8 million vs. 2010, due
The Metropolitan Exhibition Centre presented a relatively to the unfavourable market trends in both aviation and
low occupancy rate reflecting poor domestic economic telecom streams.
activity. Nonetheless, the exhibition centre managed to
sustain the number of events organized, establishing in Chart 5.9
this third year of operations its position as the main Expo
Centre of Athens. IT&T Direct Revenues Breakdown
Sofitel Athens Airport presented a marginally higher Chart 5.10
occupancy rate compared to 2010, capitalizing on the
Accor network dynamics, a diversified and flexible 2011 vs. 2010 IT&T Direct Revenues
pricing policy and its location away from the city
centre,which is often perceived lately as a venue for
continuous demonstrations and unrest. On top of its
solid performance, Sofitel was awarded the “Team of
the Year: Customer Service – Front Line” prize during the
2011 National Customer Service Awards.
Concerning Airport’s Offices & Auxilliary Space Leases,
a drop in the overall occupancy rate of 2.7%, i.e. 87.7%
versus 90.4% in 2010, was recorded as a result of the
tenants’ efforts to consolidate and/or vacate in an
attempt to minimize operating costs.
In an effort to promote cargo business and within the
context of “We Make Things Fit As We Fit Together”
campaign, some fifteen (15) top executives from the
Athens cargo community were invited by AIA to jointly
exhibit under one roof at the biennial “Air Cargo Europe”
international exhibition in Munich. AIA was honoured
for a fourth consecutive time with the “Air Cargo Award
of Excellence”, ranking 4th in its category (100,000 -
299,000 tonnes/Europe) and 7th among the participating
airports worldwide.
In the area of Assets & Utilities Management, AIA has
qualified as an Electricity Grid Manager, with the Public
Power Corporation SA (PPC) being the only other such
licensed entity operating in Greece. Exploiting this role
as of 2011, AIA commenced charging tenants with grid
utilization fees and contributing to its utility revenues.
A milestone towards reducing the Airport’s ecological
footprint, the new Photovoltaic (PV) Park of 8MWp
commenced operations in mid-July, producing over
6.300MWh and adding an additional €2.6 million to
AIA’s 2011 revenues. The PV Park is expected to produce
over 12.000MWh of energy per year, which corresponds
28 Annual report
The Airport’s Retail Park, directly affected by the to about 9% of the Airport’s total annual demand; at the
diminishing disposable income of consumers, recorded a start of operations the Park was the second largest in
7% drop in visitors i.e. 3.25 million versus 3.50 million in Greece and the largest in an airport worldwide.
2010 and a decline in average spending in the range of IT&T BUSINESS UNIT
7% to 13%. Yet, the overall sales performance evolved In 2011 the IT&T Business unit maintained the provision
better than the high street market, maintaining AIA of operational excellence and efficiency as a strategic
revenues at 2010 levels. priority, and generated revenues of €8.1 million,
demonstrating a decrease of €0.8 million vs. 2010, due
The Metropolitan Exhibition Centre presented a relatively to the unfavourable market trends in both aviation and
low occupancy rate reflecting poor domestic economic telecom streams.
activity. Nonetheless, the exhibition centre managed to
sustain the number of events organized, establishing in Chart 5.9
this third year of operations its position as the main Expo
Centre of Athens. IT&T Direct Revenues Breakdown
Sofitel Athens Airport presented a marginally higher Chart 5.10
occupancy rate compared to 2010, capitalizing on the
Accor network dynamics, a diversified and flexible 2011 vs. 2010 IT&T Direct Revenues
pricing policy and its location away from the city
centre,which is often perceived lately as a venue for
continuous demonstrations and unrest. On top of its
solid performance, Sofitel was awarded the “Team of
the Year: Customer Service – Front Line” prize during the
2011 National Customer Service Awards.
Concerning Airport’s Offices & Auxilliary Space Leases,
a drop in the overall occupancy rate of 2.7%, i.e. 87.7%
versus 90.4% in 2010, was recorded as a result of the
tenants’ efforts to consolidate and/or vacate in an
attempt to minimize operating costs.
In an effort to promote cargo business and within the
context of “We Make Things Fit As We Fit Together”
campaign, some fifteen (15) top executives from the
Athens cargo community were invited by AIA to jointly
exhibit under one roof at the biennial “Air Cargo Europe”
international exhibition in Munich. AIA was honoured
for a fourth consecutive time with the “Air Cargo Award
of Excellence”, ranking 4th in its category (100,000 -
299,000 tonnes/Europe) and 7th among the participating
airports worldwide.
In the area of Assets & Utilities Management, AIA has
qualified as an Electricity Grid Manager, with the Public
Power Corporation SA (PPC) being the only other such
licensed entity operating in Greece. Exploiting this role
as of 2011, AIA commenced charging tenants with grid
utilization fees and contributing to its utility revenues.
A milestone towards reducing the Airport’s ecological
footprint, the new Photovoltaic (PV) Park of 8MWp
commenced operations in mid-July, producing over
6.300MWh and adding an additional €2.6 million to
AIA’s 2011 revenues. The PV Park is expected to produce
over 12.000MWh of energy per year, which corresponds
28 Annual report
