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06. Corporate Responsibility

Athens International Airport (AIA) acknowledges its 6.1 Airport Operator’s Responsibility
role as a responsible company and follows a balanced,
stakeholder-focused approach for action plans and Aviation Safety & Emergency Preparedness
objectives. We adopt fundamental CR principles, in We are committed to provide a business airport
line with international standards accepted by the environment where authorities and airport users
European Commission and the UN Global Compact. Our operate safely and efficiently. In 2011, our Airport
commitments are realized through the implementation of Safety Management System was updated in line with
a Corporate Policy, applicable across the perspectives of the regulatory framework and emerging requirements.
AIA’s sustainability, i.e. Airport Operator’s Responsibility, In the context of information management and safety
Corporate Citizenship, Environmental Responsibility and awareness all involved parties comprehend that safety
Employer’s Responsibility. and crisis management are a strategic priority. The airport
community is well prepared to respond to emergency
AIA has established a CR governance structure that situations, mitigate the related impact and recover
enables the development of the corporate sustainability as quickly as possible. The 2011 program focused on
strategy and its implementation across the company, as simplifying the interrelationships between resources
well as the transparent reporting of performance. On (human and system), while integrating internationally
the strategy level, AIA prioritizes the material issues and recognised best practices, guidelines and proactive
plans ahead in order to foster stakeholder engagement, measures. Aviation safety procedures were reviewed and
enhance corporate reputation and secure AIA’s “social airside safety audits to the ground handling companies
license to operate”. On the reporting level, AIA follows were conducted. Additional safety campaigns and aviation
international standards and best practices and issues the safety activities were organized (e.g. “FOD collection
CR Report, which is subject to assurance by an external day”), for the benefit of all airport users, targeting
audit firm, annually. On the implementation level, the the lowest possible ratio of safety incidents. Eight
company’s policies and procedures are developed in order emergency exercises, training sessions and workshops
to effectively address material issues. Numerous action were carried out, practicing inter-departmental and inter-
plans are implemented at unit level while performance is organizational communications and reviewing related
evaluated against corporate objectives, cascaded across policies and manuals. During the year, there were special
AIA’s units and departments. cases that required careful intervention; the earthquake

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