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05. OUR BUSINESS UNITS
The Terminal staff handled successfully the peak periods of Chart 5.10
holidays as well as the commencement of the operations of 2009 vs. 2008 Property Direct Revenues
the new Olympic Air & Handling in early October, while in
co-operation with the Ministry of Health officials co-ordinated 24.0 22.2
effectively the issues of the H1N1 virus by providing accurate 22.0 21.3
and updated information to all airport users.
20.0
Focusing on passengers’ convenience and satisfaction we
have developed three new bus gates in the Intra Schengen, 18.0
expanded the public washrooms in the Departures Concourse
and enhanced the baby changing facilities. 16.0
In the field of the technological developments, the software € Million 14.0
& hardware of the “Call Centre” and “Back Up Call Centre”
were upgraded offering a significant system capacity increase 12.0
while the establishment of a “Remote Call Centre” has been
implemented, enabling Terminal staff to remotely provide 10.0 7.8 7.1
airport information services when access of employees to 8.0 6.3 6.2
the airport is obstructed by adverse weather conditions. Last 6.0
but not least, the Terminal Services personnel supported 08 09 4.6 4.7
departing passengers using the newly launched mobile 4.0
telephone check-in introduced by a number of airlines. Property 08 09
2.0 08 09 Development
PROPERTY BUSINESS UNIT 0.0 08 09 Cargo
During 2009, the Property Business Unit (PBU) successfully Development
performing its core activities of the management of the Building Space Utilities & B&C
airport’s offices and space leases, assets and utilities, the Leases
commercial development of land and the cargo business
development increased its revenues by 1.1% vs. 2008, Offices and Space Leases, despite the stress in the particular
reaching the amount of €40.2 million. market, maintained a high occupancy rate (93%) remaining
the major revenue contributor to PBU.
Chart 5.9
2009 Property Direct Revenues Breakdown The Metropolitan Expo during the first year of its operation
welcomed a total of 3,000 exhibitors and 300,000 visitors.
CARGO BUILDING In 2009, 15 exhibitions were hosted including events of
DEVELOPMENT SPACE international magnitude such as the “International Boat
LEASES 54% Show” and the “International Food & Drink Technology
12% Exhibition”. Moreover, the Airport Retail Park welcomed
over 3,500,000 visitors while the “Kotsovolos” outlet was
PROPERTY fully refurbished presenting a new philosophy in selling
DEVELOPMENT high tech products.
18% In the field of Cargo development, AIA signed a Memorandum
of Understanding with “Container Port Terminal”, a subsidiary
of the Chinese Cosco, the new Piraeus container port operator,
in order to further develop the transit traffic, while Olympic
Handling was welcomed as an integral member of the airport’s
“Airport Cargo Community Committee”. Furthermore, AIA
received for the second consecutive year the “Air Cargo
Excellence Award” in the European Airport category of less
than 500,000 tonnes annually.
UTILITIES & Finally, AIA committed to its environmental policy, has
B&C 16% succeeded in obtaining the official Electricity Production
License, for the Photovoltaic Park (PV-Park) of 8.05MWp, thus
completing the vertical integration of AIA’s energy sector,
alongside its Grid Manager’s License and Provider’s License
and offering to AIA all the necessary tools to effectively
A N N U A L R E P O R T 2 0 0 9 27
The Terminal staff handled successfully the peak periods of Chart 5.10
holidays as well as the commencement of the operations of 2009 vs. 2008 Property Direct Revenues
the new Olympic Air & Handling in early October, while in
co-operation with the Ministry of Health officials co-ordinated 24.0 22.2
effectively the issues of the H1N1 virus by providing accurate 22.0 21.3
and updated information to all airport users.
20.0
Focusing on passengers’ convenience and satisfaction we
have developed three new bus gates in the Intra Schengen, 18.0
expanded the public washrooms in the Departures Concourse
and enhanced the baby changing facilities. 16.0
In the field of the technological developments, the software € Million 14.0
& hardware of the “Call Centre” and “Back Up Call Centre”
were upgraded offering a significant system capacity increase 12.0
while the establishment of a “Remote Call Centre” has been
implemented, enabling Terminal staff to remotely provide 10.0 7.8 7.1
airport information services when access of employees to 8.0 6.3 6.2
the airport is obstructed by adverse weather conditions. Last 6.0
but not least, the Terminal Services personnel supported 08 09 4.6 4.7
departing passengers using the newly launched mobile 4.0
telephone check-in introduced by a number of airlines. Property 08 09
2.0 08 09 Development
PROPERTY BUSINESS UNIT 0.0 08 09 Cargo
During 2009, the Property Business Unit (PBU) successfully Development
performing its core activities of the management of the Building Space Utilities & B&C
airport’s offices and space leases, assets and utilities, the Leases
commercial development of land and the cargo business
development increased its revenues by 1.1% vs. 2008, Offices and Space Leases, despite the stress in the particular
reaching the amount of €40.2 million. market, maintained a high occupancy rate (93%) remaining
the major revenue contributor to PBU.
Chart 5.9
2009 Property Direct Revenues Breakdown The Metropolitan Expo during the first year of its operation
welcomed a total of 3,000 exhibitors and 300,000 visitors.
CARGO BUILDING In 2009, 15 exhibitions were hosted including events of
DEVELOPMENT SPACE international magnitude such as the “International Boat
LEASES 54% Show” and the “International Food & Drink Technology
12% Exhibition”. Moreover, the Airport Retail Park welcomed
over 3,500,000 visitors while the “Kotsovolos” outlet was
PROPERTY fully refurbished presenting a new philosophy in selling
DEVELOPMENT high tech products.
18% In the field of Cargo development, AIA signed a Memorandum
of Understanding with “Container Port Terminal”, a subsidiary
of the Chinese Cosco, the new Piraeus container port operator,
in order to further develop the transit traffic, while Olympic
Handling was welcomed as an integral member of the airport’s
“Airport Cargo Community Committee”. Furthermore, AIA
received for the second consecutive year the “Air Cargo
Excellence Award” in the European Airport category of less
than 500,000 tonnes annually.
UTILITIES & Finally, AIA committed to its environmental policy, has
B&C 16% succeeded in obtaining the official Electricity Production
License, for the Photovoltaic Park (PV-Park) of 8.05MWp, thus
completing the vertical integration of AIA’s energy sector,
alongside its Grid Manager’s License and Provider’s License
and offering to AIA all the necessary tools to effectively
A N N U A L R E P O R T 2 0 0 9 27
