Page 37 - Annual_Report_2016
P. 37
aia.gr Annual Report 2016
Info” e-mail service addressed over 4,300 electronic migrated to a new state-of-the-art digital system
inquiries. put in operation in mid-May. The new system will
eventually provide additional features to both AIA’s
In recognition of the excellent customer service personnel and Airport Community members and
provided to the public, AIA’s Call Centre was flexibility to adapt to special operations as well as
honoured for a third consecutive year during the emergencies, whereas public announcement sound
“CRM Grand Prix Customer Service Annual Awards” quality and audibility have already been significantly
and received the Silver Award in the category of improved to the benefit of passengers, visitors and
“Large Call Centres in Greece” for 2015. airline operators.
Following 15 years of successful operation, the Flight activity through the General Aviation Facility
analogue Public Address System used for public further increased in 2016 witnessing over 14,000
announcements within the terminals was successfully flights and nearly 26,000 travellers.
Property Business Unit
Amidst the continuing difficulties of the Greek real In the context of improving passenger travel
estate sector, AIA’s property business activities experience, Extra Schengen CIP lounges were
related to real estate development as well as offices enhanced with the addition of a brand-new lounge
& auxiliary space leases, succeeded in performing at operated by Goldair Handling.
2014 and 2015 levels while in addition improved some
of its business areas. The Airport Retail Park increased The Metropolitan Exhibition & Conference Centre
sales by approximately 2% compared to 2015. events recorded an increase in number of exhibitors,
occupied space and visitors, with the most
Sofitel Athens Airport Hotel accomplished a new outstanding events being “HORECA” and the biennial
record year in terms of room occupancy and recorded “Poseidonia International Shipping Exhibition” that
a further increase by 5% vs. the already exceptional enjoyed international participation.
2015, at a higher average room rate. It is obvious that
Sofitel made the most out of the passenger increase The Photovoltaic Park sustained high production
in 2016 as well as actively taking advantage of major levels of more than 13,280 MWh, though marginally
exhibitions at the Airport’s Expo Centre. less than previous year’s 13,427 MWh mainly due
to unfavourable weather conditions, yet evidencing
The building and space leases, mainly serving the a robust performance efficiency after five years of
Airport community (i.e. airlines, ground handlers), uninterrupted operation.
sustained their high occupancy rates, close to the
2015 levels.
Property Revenues 2016 vs. 2015
2016 2015 € MILLION
BUILDING SPACE LEASES 15.4 3.9%
UTILITIES & B&C 14.8
PROPERTY DEVELOPMENT
8.4
8.8 -4.4%
6.7
5.9 12.9%
0 5 10 15 20
37
Info” e-mail service addressed over 4,300 electronic migrated to a new state-of-the-art digital system
inquiries. put in operation in mid-May. The new system will
eventually provide additional features to both AIA’s
In recognition of the excellent customer service personnel and Airport Community members and
provided to the public, AIA’s Call Centre was flexibility to adapt to special operations as well as
honoured for a third consecutive year during the emergencies, whereas public announcement sound
“CRM Grand Prix Customer Service Annual Awards” quality and audibility have already been significantly
and received the Silver Award in the category of improved to the benefit of passengers, visitors and
“Large Call Centres in Greece” for 2015. airline operators.
Following 15 years of successful operation, the Flight activity through the General Aviation Facility
analogue Public Address System used for public further increased in 2016 witnessing over 14,000
announcements within the terminals was successfully flights and nearly 26,000 travellers.
Property Business Unit
Amidst the continuing difficulties of the Greek real In the context of improving passenger travel
estate sector, AIA’s property business activities experience, Extra Schengen CIP lounges were
related to real estate development as well as offices enhanced with the addition of a brand-new lounge
& auxiliary space leases, succeeded in performing at operated by Goldair Handling.
2014 and 2015 levels while in addition improved some
of its business areas. The Airport Retail Park increased The Metropolitan Exhibition & Conference Centre
sales by approximately 2% compared to 2015. events recorded an increase in number of exhibitors,
occupied space and visitors, with the most
Sofitel Athens Airport Hotel accomplished a new outstanding events being “HORECA” and the biennial
record year in terms of room occupancy and recorded “Poseidonia International Shipping Exhibition” that
a further increase by 5% vs. the already exceptional enjoyed international participation.
2015, at a higher average room rate. It is obvious that
Sofitel made the most out of the passenger increase The Photovoltaic Park sustained high production
in 2016 as well as actively taking advantage of major levels of more than 13,280 MWh, though marginally
exhibitions at the Airport’s Expo Centre. less than previous year’s 13,427 MWh mainly due
to unfavourable weather conditions, yet evidencing
The building and space leases, mainly serving the a robust performance efficiency after five years of
Airport community (i.e. airlines, ground handlers), uninterrupted operation.
sustained their high occupancy rates, close to the
2015 levels.
Property Revenues 2016 vs. 2015
2016 2015 € MILLION
BUILDING SPACE LEASES 15.4 3.9%
UTILITIES & B&C 14.8
PROPERTY DEVELOPMENT
8.4
8.8 -4.4%
6.7
5.9 12.9%
0 5 10 15 20
37
