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08. Reporting Framework and Commitment
PRODUCT RESPONSIBILITY
CUSTOMER HEALTH & SAFETY
Life cycle stages in which health and safety impacts of 4.6.2 (Aviation Safety) / 4.6.3
(Security) / 4.6.4 (Fire Life) /
PR1 products and services are assessed for improvement, Fully 4.6.5 (Occupational Health) /
and percentage of significant products and services Fully 4.7 (Non-smoking Policy)
categories subject to such procedures. 4.5.1 (Airline customer
satisfaction) / 4.5.2
PRODUCTS & SERVICES (cargo community) /4.5.3
(groundhandlers) / 4.5.5 (IT
Practices related to customer satisfaction, including services customers) / 4.7
results of surveys measuring customer satisfaction. (passenger perception)
PR5 2.2.1 / 2.3 / 4.8
CUSTOMER PRIVACY
Total number of substantiated complaints regarding
PR8 breaches of customer privacy and losses of customer Partially
data.
CORPORATE RESPONSIBILITY REPORT 2012
PRODUCT RESPONSIBILITY
CUSTOMER HEALTH & SAFETY
Life cycle stages in which health and safety impacts of 4.6.2 (Aviation Safety) / 4.6.3
(Security) / 4.6.4 (Fire Life) /
PR1 products and services are assessed for improvement, Fully 4.6.5 (Occupational Health) /
and percentage of significant products and services Fully 4.7 (Non-smoking Policy)
categories subject to such procedures. 4.5.1 (Airline customer
satisfaction) / 4.5.2
PRODUCTS & SERVICES (cargo community) /4.5.3
(groundhandlers) / 4.5.5 (IT
Practices related to customer satisfaction, including services customers) / 4.7
results of surveys measuring customer satisfaction. (passenger perception)
PR5 2.2.1 / 2.3 / 4.8
CUSTOMER PRIVACY
Total number of substantiated complaints regarding
PR8 breaches of customer privacy and losses of customer Partially
data.
CORPORATE RESPONSIBILITY REPORT 2012
