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08. Reporting Framework and Commitment
8.3 Disclosure Index as per ISO 26000 provisions
AIA follows ISO 2600 guidance as to enhanced CR Intergration into the organization.
CLAUSE CONTENT DESCRIPTION PARAGRAPH REFERENCE
1. Scope ISO 26000 application. Limitations. 2.3
3. Understanding CSR History and characteristics that enhance the organization’s understanding 2.3
of CSR. How the organization contributes to sustainable development.
4. Principles of CSR How the organization respects the seven principles and how it bases 2.1/2.2.1/2.2.3/2.2.4/2.3
management practices and action plans in accordance with these principles. 4.4/4.5/4.7/4.8/6.1/6.5/7.2
5. Fundamental a. Recognising CSR: The relationship between the organization stakeholders’ 2.3/2.4/2.5/4.4/4.5/4.6/4.7/
Practices of CSR
interests and society’s expectations. 5.4/5.7/6.1/
6.2/6.3/6.4/6.5/7.1
b.Stakeholder identification and engagement. 2.4/4.5/6.1/7.6
6. CSR Core Subjects a. Organizational Governance 2.2/2.2.1/2.3
b. Human Rights (civil and political, economic, social and cultural) 2.2.1/2.3/4.4/4.6.4/4.7
/4.8/6.5/7.1/7.2
c. Labour Practices (recruitment, training and skills development, health & 2.2.1/7.1/7.2/7.3/7.4/7.5
safety at work, employment relationships and social dialogue)
d. Environment (integrated approach: Environmental Management System 5.1
- ISO 14000
e. Fair Operating Practices (anti-corruption, fair competition, csr promotion 2.2.1/4.4
in the value chain)
f. Consumer Issues (aviation safety, public security, health-safety & hygiene, 4.3.1/4.3.2/4.3.4/4.3.5/4.6.2/
service responsibility in information provision, support services, information 4.6.3/4.6.4/4.6.5/4.7/4.8/5.1/
security, data protection and privacy, satisfaction measurement and 6.1/6.2/6.3/6.4/6.5
complaint management, cultural and environmental awareness)
g. Community Involvement (long-term relationship, fostering partnerships, 2.4/ 4.5 /5.4/5.7/6.1/7.1
involvement in joint initiatives, local networks, consultation with community
groups)
Community Development (improve the quality of life, infrastructure 5.7/6.1/6.2/6.5
projects, education and culture enhancement, support in public health,
social investment)
7. Integrating CSR a. CSR governance structure: Integration and review 2.3/2.4/2.5
throughout the
organization b. Balanced approach in stakeholders engagement: Communication 2.2.4/2.3/4.5/5.4/6.1/7.5
c. Credibility enhancement: Transparency, joint participation, initiatives, 2.2.1/2.3/2.4/2.5/
developments and opportunities. 4.3.4/4.4/4.5.1/4.5.2/
4.5.3/4.5.4/4.5.5/4.6.1/
4.6.2/4.7/5.2/6.1/6.2/6.3/
6.4/6.5/7.3/7.5
CORPORATE RESPONSIBILITY REPORT 2012
8.3 Disclosure Index as per ISO 26000 provisions
AIA follows ISO 2600 guidance as to enhanced CR Intergration into the organization.
CLAUSE CONTENT DESCRIPTION PARAGRAPH REFERENCE
1. Scope ISO 26000 application. Limitations. 2.3
3. Understanding CSR History and characteristics that enhance the organization’s understanding 2.3
of CSR. How the organization contributes to sustainable development.
4. Principles of CSR How the organization respects the seven principles and how it bases 2.1/2.2.1/2.2.3/2.2.4/2.3
management practices and action plans in accordance with these principles. 4.4/4.5/4.7/4.8/6.1/6.5/7.2
5. Fundamental a. Recognising CSR: The relationship between the organization stakeholders’ 2.3/2.4/2.5/4.4/4.5/4.6/4.7/
Practices of CSR
interests and society’s expectations. 5.4/5.7/6.1/
6.2/6.3/6.4/6.5/7.1
b.Stakeholder identification and engagement. 2.4/4.5/6.1/7.6
6. CSR Core Subjects a. Organizational Governance 2.2/2.2.1/2.3
b. Human Rights (civil and political, economic, social and cultural) 2.2.1/2.3/4.4/4.6.4/4.7
/4.8/6.5/7.1/7.2
c. Labour Practices (recruitment, training and skills development, health & 2.2.1/7.1/7.2/7.3/7.4/7.5
safety at work, employment relationships and social dialogue)
d. Environment (integrated approach: Environmental Management System 5.1
- ISO 14000
e. Fair Operating Practices (anti-corruption, fair competition, csr promotion 2.2.1/4.4
in the value chain)
f. Consumer Issues (aviation safety, public security, health-safety & hygiene, 4.3.1/4.3.2/4.3.4/4.3.5/4.6.2/
service responsibility in information provision, support services, information 4.6.3/4.6.4/4.6.5/4.7/4.8/5.1/
security, data protection and privacy, satisfaction measurement and 6.1/6.2/6.3/6.4/6.5
complaint management, cultural and environmental awareness)
g. Community Involvement (long-term relationship, fostering partnerships, 2.4/ 4.5 /5.4/5.7/6.1/7.1
involvement in joint initiatives, local networks, consultation with community
groups)
Community Development (improve the quality of life, infrastructure 5.7/6.1/6.2/6.5
projects, education and culture enhancement, support in public health,
social investment)
7. Integrating CSR a. CSR governance structure: Integration and review 2.3/2.4/2.5
throughout the
organization b. Balanced approach in stakeholders engagement: Communication 2.2.4/2.3/4.5/5.4/6.1/7.5
c. Credibility enhancement: Transparency, joint participation, initiatives, 2.2.1/2.3/2.4/2.5/
developments and opportunities. 4.3.4/4.4/4.5.1/4.5.2/
4.5.3/4.5.4/4.5.5/4.6.1/
4.6.2/4.7/5.2/6.1/6.2/6.3/
6.4/6.5/7.3/7.5
CORPORATE RESPONSIBILITY REPORT 2012
