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02. Corporate Identity
well as additional issues that are regarded to be critical to company’s performance. The attainment of these
both our business and our stakeholders. Furthermore, as objectives is linked to the evaluation of AIA Management
part of our continuous improvement process regarding the and employees’ performance. In particular, the areas in
CR Report, we value the input and recommendations of which non-financial performance objectives were set for
external parties. Preparation of this year’s report took into 2012 were: efficiency of critical systems, aviation safety,
consideration the following information: the Management airport service quality, Climate Change Action Plan,
Report provided by KPMG regarding our 2011 Report Local Communities Action plan and Human Resources
Assurance engagement, the feedback obtained during development.
our participation in the Bravo Sustainability Awards
(evaluation committee comments). During the latter, AIA The Airport Company develops and implements
was recognized among the top Greek companies for the appropriate responses to sustainability challenges,
application of CR standards. Furthermore, a distinction was considering stakeholder views. Specific action plans are
awarded to AIA from the University of Aegean / Dept of designed and deployed. Such plans, updated on an annual
Environmental Studies regarding the 2011 CR Report. basis, include the Environmental and Local Community
Action Plans.
• Responsiveness (responding to stakeholder issues
that affect its sustainability performance and is We measure and report on our sustainability activities
realized through decisions, action and performance as and performance, in a regular, structured and transparent
well as communication with stakeholders) manner. The 2012 Corporate Responsibility Report is
the AIA’s tenth consecutive annual edition. In order to
IIn 2012, our annual corporate scorecard included maximize the added value of the CR reporting process,
sustainability-related objectives for measuring the
Chart 2.4b
Stakeholder Materiality Map
Low Impact / High Concern High Impact / High Concern
Aviation Safety
Security
Health & Safety (Public & 3rd Party)
Service Quality Emergency Preparedness
Enviromental Management Operational Readiness
Legal/Regulatory
Compliance
Concern to Stakeholders Value for Money Services
Noise Impact Efficient Operating Enviroment
Air Quality Impact Socio-economic Impact Health & Safety (Employees)
Waste Impact
Upholding Human Rights Environmental Awareness
Variety of Services Airport Stakeholder Engagement
Energy Impact Risk & Anti – Fraud Climate Change
CR Leadership / Governance
Supply Chain Responsibility Water Impact Code of Business CR Strategy Productive
Conduct and effficient workplace
Promoting Art & Culture
Biodiversity Impact Local Communities Contribution Local Communities Engagement
Airport & Children Programme
Cultural and Humanitarian Employee Training & Development
Respect, Equity & Fairness
Employee Engagement
Caring for Employees
Collaborating with NGOs High Impact / Low Concern
Low Impact / Low Concern
Impact on AIA
CORPORATE RESPONSIBILITY REPORT 2012
well as additional issues that are regarded to be critical to company’s performance. The attainment of these
both our business and our stakeholders. Furthermore, as objectives is linked to the evaluation of AIA Management
part of our continuous improvement process regarding the and employees’ performance. In particular, the areas in
CR Report, we value the input and recommendations of which non-financial performance objectives were set for
external parties. Preparation of this year’s report took into 2012 were: efficiency of critical systems, aviation safety,
consideration the following information: the Management airport service quality, Climate Change Action Plan,
Report provided by KPMG regarding our 2011 Report Local Communities Action plan and Human Resources
Assurance engagement, the feedback obtained during development.
our participation in the Bravo Sustainability Awards
(evaluation committee comments). During the latter, AIA The Airport Company develops and implements
was recognized among the top Greek companies for the appropriate responses to sustainability challenges,
application of CR standards. Furthermore, a distinction was considering stakeholder views. Specific action plans are
awarded to AIA from the University of Aegean / Dept of designed and deployed. Such plans, updated on an annual
Environmental Studies regarding the 2011 CR Report. basis, include the Environmental and Local Community
Action Plans.
• Responsiveness (responding to stakeholder issues
that affect its sustainability performance and is We measure and report on our sustainability activities
realized through decisions, action and performance as and performance, in a regular, structured and transparent
well as communication with stakeholders) manner. The 2012 Corporate Responsibility Report is
the AIA’s tenth consecutive annual edition. In order to
IIn 2012, our annual corporate scorecard included maximize the added value of the CR reporting process,
sustainability-related objectives for measuring the
Chart 2.4b
Stakeholder Materiality Map
Low Impact / High Concern High Impact / High Concern
Aviation Safety
Security
Health & Safety (Public & 3rd Party)
Service Quality Emergency Preparedness
Enviromental Management Operational Readiness
Legal/Regulatory
Compliance
Concern to Stakeholders Value for Money Services
Noise Impact Efficient Operating Enviroment
Air Quality Impact Socio-economic Impact Health & Safety (Employees)
Waste Impact
Upholding Human Rights Environmental Awareness
Variety of Services Airport Stakeholder Engagement
Energy Impact Risk & Anti – Fraud Climate Change
CR Leadership / Governance
Supply Chain Responsibility Water Impact Code of Business CR Strategy Productive
Conduct and effficient workplace
Promoting Art & Culture
Biodiversity Impact Local Communities Contribution Local Communities Engagement
Airport & Children Programme
Cultural and Humanitarian Employee Training & Development
Respect, Equity & Fairness
Employee Engagement
Caring for Employees
Collaborating with NGOs High Impact / Low Concern
Low Impact / Low Concern
Impact on AIA
CORPORATE RESPONSIBILITY REPORT 2012
