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This was the result of concerted action by the Airport Company Internet access points dedicated to e-check-in, also doubling
with Ground Handlers, Airlines and State Authorities. It is the number of CUSS stations.
also noteworthy that AIA joined as a regular member
the Hellenic Civil Aviation Authority’s “Runway Safety The Airport Company installed a common Baggage
Committee” with the aim to improve runway safety and Reconciliation System (BRS), which was successfully
minimise the runway-related risks. commissioned in May 2008 and used free of charge till
the end of August 2008 for testing and familiarisation
During 2008, airport emergency planning arrangements purposes. The system’s commercialisation phase began in
were significantly enhanced by continuously working September 2008. At the same time, the airport’s Baggage
with involved agencies and organisations to update and Handling System maintained both a high availability rate
review emergency plans. As a result of these efforts, the (99.53%) and a very low short shipment rate (0.0059% ca. 1
4th edition of the Airport Emergency Plan was delivered, in every 16.8 thousand bags) with a total annual throughput
reflecting the latest developments and methods for handling of 7.7 million bags.
non-routine and emergency conditions. A very significant
improvement is also the introduction of a new corporate Following the successful completion of the tender and
response structure, the Operations Emergency Committee selection process for the award of restricted third-party and
(OEC) and the Crisis Management Committee (CMC) at the self-handling rights for Baggage, Ramp, In-flight Catering
highest hierarchy level along with the Crisis Communication Ramp, Freight & Mail, and Fuel services, the selected
Committee responsible for media handling. handlers started their operation on 28 March 2008 for a
seven-year period.
A significant amount of time was also devoted to emergency
response planning and numerous training exercises. These Operational excellence and value for money services are the
culminated with the 5th full-scale emergency exercise, cornerstones of AIA’s aeronautical development strategy.
successfully held at the airport in November, in compliance Aeronautical pricing and airline support programmes are
with ICAO standards, with the participation of the General key drivers for this strategy. As part of our aeronautical
Secretariat of Civil Protection, the Hellenic Civil Aviation policy, a below inflation adjustment of 2.5% was applied on
Authority (ATC and Aviation Authority), the Airport Fire landing, parking and passenger terminal facility charges,
Corps, the Hellenic Fire Corps, the Hellenic Police, the while the security charge remained unchanged and the
Airport Emergency Medical Services and the National ground handling central infrastructure charges (with the
Centre for Emergency Care (EKAV), British Airways, and exception of CUTE) were reduced by 2.5%.
Swissport. More than 120 guests (mainly from state entities
and stakeholders) observed the drill and expressed their At the same time, and taking into account the challenges
satisfaction for the performance of the involved parties. airlines had to face during the year, we continued to offer
Emergency response performance was also tested during competitive incentives to the airlines that invested in their
156 real life situations throughout 2008. developmental plans through Athens. Furthermore, in the
context of our distinguished marketing programme and
On 17th and 18th February, heavy snowfall created various under the motto “We deliver”, we consistently materialised
operational difficulties for the airport, and forced airlines targeted marketing actions, aiming to provide appropriate
to reschedule or cancel a large number of flights. The support, addressing airlines’ individual needs. During 2008,
Airport Company’s actions proved effective, under the the airlines benefited with a total value of €6.7 million in the
circumstances, while special mention should be made to form of incentives and marketing support.
the mobilisation of AIA’s staff, which contributed to the
overall successful response to these special conditions. AIA’s consistent and active support to the airlines’ route
Following this last experience, the company proceeded development through its wide-scale, innovative marketing
to the evaluation of the airport’s winter operations, and programmes was recognised for 4th consecutive year,
decided to invest further in its snow removal potential. with AIA receiving the OAG-Routes Airport Marketing
Award in the new “European Region” category during
With respect to new developments and activities, the Airport the 14th World Route Development Forum, “ROUTES” in
Company assumed as of 26 July 2008 the on-ground provision Kuala Lumpur.
of assistance services to disabled people and persons with
reduced mobility (PRM) in compliance with Regulation (EC) The airlines’ contribution to the airport’s stable performance
1107/2006. These services are being provided by 3 PRM in the course of 2008 was acknowledged by AIA for 5th
contractors, selected by AIA through a European Tender consecutive year by accrediting the airlines for the most
process. The start-up phase was handled by the providers successful passenger traffic development during 2008
successfully together with the Airport Company. (see Table 5.1). The awards were presented in February
2009 during AIA’s 9th Airline Marketing Workshop, the
Within the context of utilising technological advances and major airline networking event of Athens International
in order to facilitate the check-in process in its premises, Airport, which this year attracted more than 180 airline
Athens International Airport developed 12 specially designed representatives, from local offices and headquarters.
This was the result of concerted action by the Airport Company Internet access points dedicated to e-check-in, also doubling
with Ground Handlers, Airlines and State Authorities. It is the number of CUSS stations.
also noteworthy that AIA joined as a regular member
the Hellenic Civil Aviation Authority’s “Runway Safety The Airport Company installed a common Baggage
Committee” with the aim to improve runway safety and Reconciliation System (BRS), which was successfully
minimise the runway-related risks. commissioned in May 2008 and used free of charge till
the end of August 2008 for testing and familiarisation
During 2008, airport emergency planning arrangements purposes. The system’s commercialisation phase began in
were significantly enhanced by continuously working September 2008. At the same time, the airport’s Baggage
with involved agencies and organisations to update and Handling System maintained both a high availability rate
review emergency plans. As a result of these efforts, the (99.53%) and a very low short shipment rate (0.0059% ca. 1
4th edition of the Airport Emergency Plan was delivered, in every 16.8 thousand bags) with a total annual throughput
reflecting the latest developments and methods for handling of 7.7 million bags.
non-routine and emergency conditions. A very significant
improvement is also the introduction of a new corporate Following the successful completion of the tender and
response structure, the Operations Emergency Committee selection process for the award of restricted third-party and
(OEC) and the Crisis Management Committee (CMC) at the self-handling rights for Baggage, Ramp, In-flight Catering
highest hierarchy level along with the Crisis Communication Ramp, Freight & Mail, and Fuel services, the selected
Committee responsible for media handling. handlers started their operation on 28 March 2008 for a
seven-year period.
A significant amount of time was also devoted to emergency
response planning and numerous training exercises. These Operational excellence and value for money services are the
culminated with the 5th full-scale emergency exercise, cornerstones of AIA’s aeronautical development strategy.
successfully held at the airport in November, in compliance Aeronautical pricing and airline support programmes are
with ICAO standards, with the participation of the General key drivers for this strategy. As part of our aeronautical
Secretariat of Civil Protection, the Hellenic Civil Aviation policy, a below inflation adjustment of 2.5% was applied on
Authority (ATC and Aviation Authority), the Airport Fire landing, parking and passenger terminal facility charges,
Corps, the Hellenic Fire Corps, the Hellenic Police, the while the security charge remained unchanged and the
Airport Emergency Medical Services and the National ground handling central infrastructure charges (with the
Centre for Emergency Care (EKAV), British Airways, and exception of CUTE) were reduced by 2.5%.
Swissport. More than 120 guests (mainly from state entities
and stakeholders) observed the drill and expressed their At the same time, and taking into account the challenges
satisfaction for the performance of the involved parties. airlines had to face during the year, we continued to offer
Emergency response performance was also tested during competitive incentives to the airlines that invested in their
156 real life situations throughout 2008. developmental plans through Athens. Furthermore, in the
context of our distinguished marketing programme and
On 17th and 18th February, heavy snowfall created various under the motto “We deliver”, we consistently materialised
operational difficulties for the airport, and forced airlines targeted marketing actions, aiming to provide appropriate
to reschedule or cancel a large number of flights. The support, addressing airlines’ individual needs. During 2008,
Airport Company’s actions proved effective, under the the airlines benefited with a total value of €6.7 million in the
circumstances, while special mention should be made to form of incentives and marketing support.
the mobilisation of AIA’s staff, which contributed to the
overall successful response to these special conditions. AIA’s consistent and active support to the airlines’ route
Following this last experience, the company proceeded development through its wide-scale, innovative marketing
to the evaluation of the airport’s winter operations, and programmes was recognised for 4th consecutive year,
decided to invest further in its snow removal potential. with AIA receiving the OAG-Routes Airport Marketing
Award in the new “European Region” category during
With respect to new developments and activities, the Airport the 14th World Route Development Forum, “ROUTES” in
Company assumed as of 26 July 2008 the on-ground provision Kuala Lumpur.
of assistance services to disabled people and persons with
reduced mobility (PRM) in compliance with Regulation (EC) The airlines’ contribution to the airport’s stable performance
1107/2006. These services are being provided by 3 PRM in the course of 2008 was acknowledged by AIA for 5th
contractors, selected by AIA through a European Tender consecutive year by accrediting the airlines for the most
process. The start-up phase was handled by the providers successful passenger traffic development during 2008
successfully together with the Airport Company. (see Table 5.1). The awards were presented in February
2009 during AIA’s 9th Airline Marketing Workshop, the
Within the context of utilising technological advances and major airline networking event of Athens International
in order to facilitate the check-in process in its premises, Airport, which this year attracted more than 180 airline
Athens International Airport developed 12 specially designed representatives, from local offices and headquarters.
