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CORPORAT E
RE S P ONS I BI L I T Y
REPORT 201 2
As part of the efforts to adapt to the consumer needs Following the first successful e-auction, a second
and market trends, a number of new concepts and related process has initiated under the scope of the
brands were implemented, including the opening “Photocopy machines” tender.
of the first Victoria’s Secret Beauty & Accessories
boutique in Greece, signifying a landmark for all users Furthermore, AIA was assigned by the OFC Aviation Fuel
at the Departures level with its strong brand and unique Services the design and installation of the cabling and
design, the new betting agency of OPAP and the new related equipment for the fuelling network “Emergency
stand-alone Folli-Follie jewellery store. In addition, brand Fuels Shut Off System” (EFSO). This was a purely new
changes were also implemented in three of the existing project in recognition of the AIA’s knowledge and
food & beverage units refreshing the assortment of the experience in the field of effective management, control
catering offer and the Germanos consumer electronics and security of the airport fuelling network. The project
store was fully refurbished introducing a more attractive was successfully completed and is in operation since the
and innovative concept to passengers. end of August 2012.
4.3.5 Passenger Car Parking Services 4.4 Supply Chain
Athens International Airport has a total of 7,160
parking places for short, long-term as well as Executive We value supply chain management of major importance
Valet Parking Service. In 2012, the car remained for business, key to our company’s integrity.
the favourite means of transportation to and from
the airport, enjoying the highest share amongst all We ensure that our suppliers comply with all applicable
transportation means, i.e. 38%, whereas the public laws, regulations and standards. We emphasize on
transport recorded the second highest share of 31%. competition without discrimination or deception. We
encourage local suppliers’ development and partners
In order to facilitate parking users, “e-Parking”, AIA’s who pursue a sustainable development course. We
new electronic service for booking a parking space, develop long-term collaborative relationships in order
was introduced in October. “e-Parking” serves as a to achieve sustained improvement over time.
platform for offering a series of customized products
to parking users, providing special price offers and We purchase supplies, equipment and services,
privileges to customers. considering a comprehensive range of factors including
cost, product quality and safety, expertise, continuity of
4.3.6 Information Technology & Telecommunications supply and delivery, and the protection of intellectual
Development property. Moreover, in our procurement activities, we
integrate green procurement guidelines and other
Continuing our ambitious plans in improving the criteria to ensure that environmental and social factors
passenger experience and airport business efficiency, are considered.
we adapt innovative solutions that minimize the
environmental impact. AIA IT&T Business Unit is Our Corporate Policy of Procurement Conduct dictates
certified in accordance with ISO09001:2008. sustainability principles and standards of business
ethics that AIA’s authorised personnel should follow.
To this respect, we initiated for the first time the Furthermore, related corporate procedures have been
e-auction process on the occasion of the “Purchase of established introducing effective business practices
Desktop IT&T Equipment” tender. The incorporation that enhance transparency and provide discipline and
of this process allowed AIA to achieve apart of a structure over the implementation of all procurement
cost saving in purchased equipment, a less paper and phases.
workforce demanding process. The new IT&T Desktop
Equipment concept was implemented in accordance We have developed measurement systems for contract
to the replacement policy for all AIA users PC’s and performance management of a significant number
laptops, attaining several benefits such as: of AIA’s contractual agreements related mainly to
airport critical infrastructure, technical systems and
• Reduced the overall desktop and laptop total cost of environmental management systems. This practice
ownership (hardware and end-user software licensing enables AIA to secure optimum performance and
in regards to the existing licensing agreements), influence constructively towards the best possible
business-to-business relationships.
• Standardized the desktop user profiles, accomplishing
the homogenization of the software in place, and
excelled service efficiency and support delivery
(combined with new corporate application upgrades).
29
RE S P ONS I BI L I T Y
REPORT 201 2
As part of the efforts to adapt to the consumer needs Following the first successful e-auction, a second
and market trends, a number of new concepts and related process has initiated under the scope of the
brands were implemented, including the opening “Photocopy machines” tender.
of the first Victoria’s Secret Beauty & Accessories
boutique in Greece, signifying a landmark for all users Furthermore, AIA was assigned by the OFC Aviation Fuel
at the Departures level with its strong brand and unique Services the design and installation of the cabling and
design, the new betting agency of OPAP and the new related equipment for the fuelling network “Emergency
stand-alone Folli-Follie jewellery store. In addition, brand Fuels Shut Off System” (EFSO). This was a purely new
changes were also implemented in three of the existing project in recognition of the AIA’s knowledge and
food & beverage units refreshing the assortment of the experience in the field of effective management, control
catering offer and the Germanos consumer electronics and security of the airport fuelling network. The project
store was fully refurbished introducing a more attractive was successfully completed and is in operation since the
and innovative concept to passengers. end of August 2012.
4.3.5 Passenger Car Parking Services 4.4 Supply Chain
Athens International Airport has a total of 7,160
parking places for short, long-term as well as Executive We value supply chain management of major importance
Valet Parking Service. In 2012, the car remained for business, key to our company’s integrity.
the favourite means of transportation to and from
the airport, enjoying the highest share amongst all We ensure that our suppliers comply with all applicable
transportation means, i.e. 38%, whereas the public laws, regulations and standards. We emphasize on
transport recorded the second highest share of 31%. competition without discrimination or deception. We
encourage local suppliers’ development and partners
In order to facilitate parking users, “e-Parking”, AIA’s who pursue a sustainable development course. We
new electronic service for booking a parking space, develop long-term collaborative relationships in order
was introduced in October. “e-Parking” serves as a to achieve sustained improvement over time.
platform for offering a series of customized products
to parking users, providing special price offers and We purchase supplies, equipment and services,
privileges to customers. considering a comprehensive range of factors including
cost, product quality and safety, expertise, continuity of
4.3.6 Information Technology & Telecommunications supply and delivery, and the protection of intellectual
Development property. Moreover, in our procurement activities, we
integrate green procurement guidelines and other
Continuing our ambitious plans in improving the criteria to ensure that environmental and social factors
passenger experience and airport business efficiency, are considered.
we adapt innovative solutions that minimize the
environmental impact. AIA IT&T Business Unit is Our Corporate Policy of Procurement Conduct dictates
certified in accordance with ISO09001:2008. sustainability principles and standards of business
ethics that AIA’s authorised personnel should follow.
To this respect, we initiated for the first time the Furthermore, related corporate procedures have been
e-auction process on the occasion of the “Purchase of established introducing effective business practices
Desktop IT&T Equipment” tender. The incorporation that enhance transparency and provide discipline and
of this process allowed AIA to achieve apart of a structure over the implementation of all procurement
cost saving in purchased equipment, a less paper and phases.
workforce demanding process. The new IT&T Desktop
Equipment concept was implemented in accordance We have developed measurement systems for contract
to the replacement policy for all AIA users PC’s and performance management of a significant number
laptops, attaining several benefits such as: of AIA’s contractual agreements related mainly to
airport critical infrastructure, technical systems and
• Reduced the overall desktop and laptop total cost of environmental management systems. This practice
ownership (hardware and end-user software licensing enables AIA to secure optimum performance and
in regards to the existing licensing agreements), influence constructively towards the best possible
business-to-business relationships.
• Standardized the desktop user profiles, accomplishing
the homogenization of the software in place, and
excelled service efficiency and support delivery
(combined with new corporate application upgrades).
29
