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04. Our Business
Quality Pool (IDQP) Auditors’ training, with the 4.6 Safeguarding our Operation
participation of 35 delegates from intercontinental
airports. The IATA IDQP was created by a number 4.6.1 Crisis Planning
of airlines to share audits on drinking-water quality Airport crisis planning is an on-going process to
installations including airport facilities around the world. prevent, mitigate, prepare for, respond to and recover
from emergency occurrences that may disrupt normal
In April 2012, OFC Aviation Fuel Services provided operations and have impact on AIA’s human resources,
training - for the fifth consecutive year - to a group financial condition and reputation. AIA aims to be
of 40 inspectors related to the IATA Fuel Quality Pool a resilient organization that effectively deals with
(IFQP). The IFQP is a group of airlines that actively share the events that threaten priority goals, traditional
fuel inspection reports and workload at locations behaviours and community’s shared values. Sustaining
worldwide. OFC is one of the two IATA’s training broad and sincere relationships among the involved
centres for said purpose. Since the fuel facilities at parties, advocating a team spirit, synchronizing the
Athens Airport are considered by Joint Inspection activities and efforts of the community, AIA has
Group (JIG) as a “role model” the training provided by managed to get the airport community members
OFC becomes a “compulsory event” for IFQP. involved, building trust and attaining concensus for all
related actions. We strongly believe that such culture
It is worthmentiong that Athens airport fuel will achieve strengthening of emergency preparedness
concessionnaires receive a Certificate of Excellence against the various threats. Especially in this period of
following the annual audit by JIG. In specific, Fuel economic crisis, the concern for employees performance
Concessionaire OFC achieved this certification for and effectiveness emergency management system is
the last five years in sequence, and the Into-plane heightened. During last year, we focused on strategic
Fuel Handler SAFCO which is performing the 85% of efforts to maintain an effective and professional
the refuelling operations at AIA achieved it for third emergency response service:
consecutive year.
Emergency-crisis management training and workshops
The JIG – formatted by oil companies since the early for airport operational stakeholder groups:
1970s – set the standards which govern the operation
of the shared fuel storage and handling facilities at • “Removal of Disabled Aircraft” classroom training
the world’s major airports where the JIG companies • “Aircraft Recovery Dolly” hands-on training for airside
operate. JIG has also developed an inspection system
whereby each facility is annually audited for fuel monitoring and inspection (AMIU) personnel
quality checks, equipment inspections, maintenance • “Emergency Management \System” presentation to
and remedial actions.
ETIHAD AIRWAYS Management
4.5.4 Commercial Community Culture • “Airport Emergency Planning” presentation to SWISS
AIA promotes the principles of a shared value by
supporting our stakeholders to meet passenger needs personnel
and expectations. Within this context various meetings • “Airport Emergency Planning” refresher training
were held between AIA and the concessionaires during
2011 towards improving retail sales with high-quality Airport Hellenic Fire Corps personnel
products and customer-centric services. • AIA ‘s participation in the “Risk & Crisis Management
4.5.5 Information Technology Community Culture Seminar” in Airport Sofitel Hotel.
Focusing on our airport community customer needs, • TRIAGE support familiarization training (ASEMC
we upgraded the Internet bandwidth to 400Mbps,
without any increase on the prices of the offered material deployment) for AIA’s Baggage Handling
services. Services (BHS) volunteer personnel, since they refer to
AIA’s resources in cases of emergency-crisis and special
Within our customer-centric and corporate responsibility operations. Moreover, a “CMC Assistant / Information
culture, AIA successfully organized for second consecutive Management Officer” training was conducted for BHS
year, an open discussion with our business partners supervisory staff for the purpose of crisis management
from the airport community and “outside the fence”. system information management enhancement.
The interactive workshop focused in understanding our
partners’ needs, as part of IT&T strategic planning. Practising Emergency Exercises
During 2012, eight exercises were held to review the
effectiveness of emergency stakeholders response:
• 12th January 2012: The “‘Full Scale Activation” exercise
of immediate actions and Local Accident Control
Centre (LACC), along with a table top exercise around
the establishment of a Family Assistance Centre tested
CORPORATE RESPONSIBILITY REPORT 2012
Quality Pool (IDQP) Auditors’ training, with the 4.6 Safeguarding our Operation
participation of 35 delegates from intercontinental
airports. The IATA IDQP was created by a number 4.6.1 Crisis Planning
of airlines to share audits on drinking-water quality Airport crisis planning is an on-going process to
installations including airport facilities around the world. prevent, mitigate, prepare for, respond to and recover
from emergency occurrences that may disrupt normal
In April 2012, OFC Aviation Fuel Services provided operations and have impact on AIA’s human resources,
training - for the fifth consecutive year - to a group financial condition and reputation. AIA aims to be
of 40 inspectors related to the IATA Fuel Quality Pool a resilient organization that effectively deals with
(IFQP). The IFQP is a group of airlines that actively share the events that threaten priority goals, traditional
fuel inspection reports and workload at locations behaviours and community’s shared values. Sustaining
worldwide. OFC is one of the two IATA’s training broad and sincere relationships among the involved
centres for said purpose. Since the fuel facilities at parties, advocating a team spirit, synchronizing the
Athens Airport are considered by Joint Inspection activities and efforts of the community, AIA has
Group (JIG) as a “role model” the training provided by managed to get the airport community members
OFC becomes a “compulsory event” for IFQP. involved, building trust and attaining concensus for all
related actions. We strongly believe that such culture
It is worthmentiong that Athens airport fuel will achieve strengthening of emergency preparedness
concessionnaires receive a Certificate of Excellence against the various threats. Especially in this period of
following the annual audit by JIG. In specific, Fuel economic crisis, the concern for employees performance
Concessionaire OFC achieved this certification for and effectiveness emergency management system is
the last five years in sequence, and the Into-plane heightened. During last year, we focused on strategic
Fuel Handler SAFCO which is performing the 85% of efforts to maintain an effective and professional
the refuelling operations at AIA achieved it for third emergency response service:
consecutive year.
Emergency-crisis management training and workshops
The JIG – formatted by oil companies since the early for airport operational stakeholder groups:
1970s – set the standards which govern the operation
of the shared fuel storage and handling facilities at • “Removal of Disabled Aircraft” classroom training
the world’s major airports where the JIG companies • “Aircraft Recovery Dolly” hands-on training for airside
operate. JIG has also developed an inspection system
whereby each facility is annually audited for fuel monitoring and inspection (AMIU) personnel
quality checks, equipment inspections, maintenance • “Emergency Management \System” presentation to
and remedial actions.
ETIHAD AIRWAYS Management
4.5.4 Commercial Community Culture • “Airport Emergency Planning” presentation to SWISS
AIA promotes the principles of a shared value by
supporting our stakeholders to meet passenger needs personnel
and expectations. Within this context various meetings • “Airport Emergency Planning” refresher training
were held between AIA and the concessionaires during
2011 towards improving retail sales with high-quality Airport Hellenic Fire Corps personnel
products and customer-centric services. • AIA ‘s participation in the “Risk & Crisis Management
4.5.5 Information Technology Community Culture Seminar” in Airport Sofitel Hotel.
Focusing on our airport community customer needs, • TRIAGE support familiarization training (ASEMC
we upgraded the Internet bandwidth to 400Mbps,
without any increase on the prices of the offered material deployment) for AIA’s Baggage Handling
services. Services (BHS) volunteer personnel, since they refer to
AIA’s resources in cases of emergency-crisis and special
Within our customer-centric and corporate responsibility operations. Moreover, a “CMC Assistant / Information
culture, AIA successfully organized for second consecutive Management Officer” training was conducted for BHS
year, an open discussion with our business partners supervisory staff for the purpose of crisis management
from the airport community and “outside the fence”. system information management enhancement.
The interactive workshop focused in understanding our
partners’ needs, as part of IT&T strategic planning. Practising Emergency Exercises
During 2012, eight exercises were held to review the
effectiveness of emergency stakeholders response:
• 12th January 2012: The “‘Full Scale Activation” exercise
of immediate actions and Local Accident Control
Centre (LACC), along with a table top exercise around
the establishment of a Family Assistance Centre tested
CORPORATE RESPONSIBILITY REPORT 2012
