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04. Our Business
In September 2012, the HCAA/ Security Division AIA bears the responsibility to monitor third parties’
performed system tests on the airport passenger and health and safety performance as well. In 2012, 222
hand baggage screening operation. The results of this health and safety plans and 34 Safety Management
crucial exercise were successful without findings. Systems (SMS) were reviewed, while inspections and
audits were also carried out. In specific, 26 audits took
Chart 4.6.3 place to ground handling, cargo, fuelling, retail and
Security Services maintenance companies.
2012 2011 VAR% Potable water is of vital importance and is
perpetually monitored for its quality with daily free
Prohibited items handled 5,573 7,346 -24% chlorine measurements, periodical microbiological
by security personnel measurements in various areas of the airport and
chemical measurements in key areas. The measurements
Based on the current aviation security legislation and are carried out by accredited laboratories.
in order to enhance security awareness in airport
community, AIA commenced (as of June 2012) training In 2012: 202 free chlorine tests at 32 different
sessions for all airport ID card holders, in order to sampling points, tests for chemical agents on 9
emphasize on proper use and avoidance of unlawful samples from 4 sampling points, microbiological
acts as well as to underline the sensitive nature of tests on 102 samples from 33 points and cadmium
accessing airport restricted areas.The training sessions tests on 15 samples from 15 points
are mandatory to all persons either obtaining a card for
the first time or renewing the current one. 4.7 Service Responsibility
4.6.4 Airport Fire Life Safety Ambience Project
AIA is committed to protect human life and local Aiming to further enhance passenger experience at
environment while ensuring smooth operations and Athens Airport, AIA designed and implemented in 2012
infrastructure availability. Fire safety procedures are a series of “high impact” interior architectural projects at
in place since airport construction and are subject for the airport Main Terminal Building (MTB).
systematic monitoring for adherence.
The architectural activities included the renovation of
The airport infrastructure is operated following the Intra and Extra Schengen bus lounges, covering an area
highest fire safety standards; to that effect, all new of 3,500m2, with new lighting, carpeting, newly designed
buildings or modifications to existing ones require AIA’s suspended ceiling and illuminated photographs of the
pre-approval for respective assurance. Following that city. These enhancements create a relaxed atmosphere
phase, construction monitoring and final walkthroughs for our passengers while promoting Athens as a friendly
ensure the correct implementation of approved designs, and appealing destination. Additionally, a new 50m2
while fire system maintenance audits are conducted smoking lounge was delivered.
in order to assess that all airport concessionaires and
tenants perform the required system maintenance. The new “Internet Island”, of 110m2 at the Intra Schengen
departure area, is the new “hot spot” offering passenger
In order to support fire safety awareness and update services such as, wireless access to the internet, flight
on latest standards and best practices, AIA designs and information, working positions for portable computers
implements special training programs and awareness and also mobile telephones’ charging spot. As part of the
campaigns for airport community stakeholders. In 2012, same project 5 Multifunctional Kiosks were installed in
thirty six (36) fire safety training sessions were carried out. high visiting locations of the MTB providing to all airport
users a variety of services, such as telephony, direct call
4.6.5 Airport Health, Safety and Hygiene to AIA’s Call Center, purchase of wireless internet access,
We aim to provide a safe platform for all passengers and flight information, etc.
visitors of AIA. Technical and public areas are monitored
through noumerous health and safety inspections, in order Within the framework of the “Time to Gate” eight monitors
to ensure that AIA and contractors’ personnel comply were installed in the departure area, calculating dynamically
with the corporate health and safety rules. For 2012, 125 the time of passenger to the boarding gate. This service
such processes were documented and communicated facilitate passengers to plan their time within the airport,
across the company including recommendations for while avoiding the rush in the security control points.
corrective actions in sensitive areas.
CORPORATE RESPONSIBILITY REPORT 2012
In September 2012, the HCAA/ Security Division AIA bears the responsibility to monitor third parties’
performed system tests on the airport passenger and health and safety performance as well. In 2012, 222
hand baggage screening operation. The results of this health and safety plans and 34 Safety Management
crucial exercise were successful without findings. Systems (SMS) were reviewed, while inspections and
audits were also carried out. In specific, 26 audits took
Chart 4.6.3 place to ground handling, cargo, fuelling, retail and
Security Services maintenance companies.
2012 2011 VAR% Potable water is of vital importance and is
perpetually monitored for its quality with daily free
Prohibited items handled 5,573 7,346 -24% chlorine measurements, periodical microbiological
by security personnel measurements in various areas of the airport and
chemical measurements in key areas. The measurements
Based on the current aviation security legislation and are carried out by accredited laboratories.
in order to enhance security awareness in airport
community, AIA commenced (as of June 2012) training In 2012: 202 free chlorine tests at 32 different
sessions for all airport ID card holders, in order to sampling points, tests for chemical agents on 9
emphasize on proper use and avoidance of unlawful samples from 4 sampling points, microbiological
acts as well as to underline the sensitive nature of tests on 102 samples from 33 points and cadmium
accessing airport restricted areas.The training sessions tests on 15 samples from 15 points
are mandatory to all persons either obtaining a card for
the first time or renewing the current one. 4.7 Service Responsibility
4.6.4 Airport Fire Life Safety Ambience Project
AIA is committed to protect human life and local Aiming to further enhance passenger experience at
environment while ensuring smooth operations and Athens Airport, AIA designed and implemented in 2012
infrastructure availability. Fire safety procedures are a series of “high impact” interior architectural projects at
in place since airport construction and are subject for the airport Main Terminal Building (MTB).
systematic monitoring for adherence.
The architectural activities included the renovation of
The airport infrastructure is operated following the Intra and Extra Schengen bus lounges, covering an area
highest fire safety standards; to that effect, all new of 3,500m2, with new lighting, carpeting, newly designed
buildings or modifications to existing ones require AIA’s suspended ceiling and illuminated photographs of the
pre-approval for respective assurance. Following that city. These enhancements create a relaxed atmosphere
phase, construction monitoring and final walkthroughs for our passengers while promoting Athens as a friendly
ensure the correct implementation of approved designs, and appealing destination. Additionally, a new 50m2
while fire system maintenance audits are conducted smoking lounge was delivered.
in order to assess that all airport concessionaires and
tenants perform the required system maintenance. The new “Internet Island”, of 110m2 at the Intra Schengen
departure area, is the new “hot spot” offering passenger
In order to support fire safety awareness and update services such as, wireless access to the internet, flight
on latest standards and best practices, AIA designs and information, working positions for portable computers
implements special training programs and awareness and also mobile telephones’ charging spot. As part of the
campaigns for airport community stakeholders. In 2012, same project 5 Multifunctional Kiosks were installed in
thirty six (36) fire safety training sessions were carried out. high visiting locations of the MTB providing to all airport
users a variety of services, such as telephony, direct call
4.6.5 Airport Health, Safety and Hygiene to AIA’s Call Center, purchase of wireless internet access,
We aim to provide a safe platform for all passengers and flight information, etc.
visitors of AIA. Technical and public areas are monitored
through noumerous health and safety inspections, in order Within the framework of the “Time to Gate” eight monitors
to ensure that AIA and contractors’ personnel comply were installed in the departure area, calculating dynamically
with the corporate health and safety rules. For 2012, 125 the time of passenger to the boarding gate. This service
such processes were documented and communicated facilitate passengers to plan their time within the airport,
across the company including recommendations for while avoiding the rush in the security control points.
corrective actions in sensitive areas.
CORPORATE RESPONSIBILITY REPORT 2012
