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Financial Statements
Key developments were:
• In order to support the status achieved in the operational excellence internet speed was upgraded from 200 Mbps
to 400Mbps for the entire airport community without any price increase to our airport customers. This upgrade was
implemented by exploring the vast OTE internet bandwidth and the state of the art connection between AIA and OTE
networks.
• A new Geographical Information System (GIS) Web-Platform was developed for the integration of hardware, software,
and data in capturing, managing, analyzing and displaying all forms of geographically referenced information related
to AIA’s assets and facilities. By introducing GIS, users are gaining an unprecedented access to the most updated
information on the airport’s facilities. At the same time data retrieval time can be shortened while data analysis
capabilities are expanded.
• Moreover, the asset maintenance management module was incorporated into the Corporate Business Information
System (CBIS), as part of a unified platform for monitoring of all technical services and activities allowing secure access
to all involved parties. This new functionality reduces unnecessary administration, improves coordination and aims at
long-term reduction of maintenance expenses.
• AIA’s MIS system was upgraded to its latest product version including the new “MIS Dashboard” functionality.
Following this major upgrade, AIA’s MIS platform can now manage more efficiently data from more than 10 different
systems and produce ‘decision making’ reports, including the new state of the art ‘dashboard services’.
• In the field of consulting services AIA’s IT&T signed a new contract with TSAKOS Group for the “Provision of Cloud &
VPN Security Services”. Through this contract AIA enters the market of Hellenic Shipping Industry and promotes an
IT&T new product based on the cloud service provision.
Other Corporate Projects & Developments
With regards to major development projects, the Airport Company progressed throughout 2012 as follows:
• Aiming to enhance the passenger experience, a number of aesthetic and operational improvements took place at
the Main Terminal Building (MTB) under an “ambience improvement” project. Utilising a number of technological
advances, a new “network” island has been created offering to travellers’ wireless internet, free computer access,
docking stations for laptops and mobile chargers, while digital virtual assistants have been located to various arrivals
points providing useful info to passengers. Furthermore, the renovation of bus lounges together with the promotion
of Athens as a friendly and appealing destination, the installation of video walls incorporating destination related
information, the dynamic update of time-to-gate information and the automatic baggage tracing information points,
together with the new modern Central Information point at Arrivals will improve passenger satisfaction and increase
the terminal’s functionality.
• We continued for another year to export our expertise and value proposition to the domestic and international
aviation market with the provision of operational support and value added services. Close cooperation with our
customers resulted in the development of new state of-the-art services & solutions, which allowed AIA to enter new
promising markets, while new contracts have been awarded. Our external business activity, on one hand increasing
AIA’s ancillary revenues and on the other hand building AIA’s experience for future endeavours is highlighted as
follows:
• AIA was selected by Eurocontrol to participate in an EC funded project for the acceleration of the implementation of
the Airport-Collaborative Decision Making (A-CDM) at European Airports. By implementing the information-sharing
capabilities of A-CDM, the Airport Company will obtain an important tool for capacity utilisation optimisation.
• Furthermore, AIA’s Baggage Handling Services department (BHS) was selected as consultant by Queen Alia International
Airport (QAIA) in Amman Jordan, for the final testing – commissioning and takeover of their newly installed BHS.
QAIA was provided also with consultant services by AIA and OFC (our fuelling concessionaire) jointly in relation to fuel
handling, a project to be completed in 2013.
Financial Statements as at 31 December 2012 (Amounts in Euros unless otherwise stated) Page 7 of 54
Key developments were:
• In order to support the status achieved in the operational excellence internet speed was upgraded from 200 Mbps
to 400Mbps for the entire airport community without any price increase to our airport customers. This upgrade was
implemented by exploring the vast OTE internet bandwidth and the state of the art connection between AIA and OTE
networks.
• A new Geographical Information System (GIS) Web-Platform was developed for the integration of hardware, software,
and data in capturing, managing, analyzing and displaying all forms of geographically referenced information related
to AIA’s assets and facilities. By introducing GIS, users are gaining an unprecedented access to the most updated
information on the airport’s facilities. At the same time data retrieval time can be shortened while data analysis
capabilities are expanded.
• Moreover, the asset maintenance management module was incorporated into the Corporate Business Information
System (CBIS), as part of a unified platform for monitoring of all technical services and activities allowing secure access
to all involved parties. This new functionality reduces unnecessary administration, improves coordination and aims at
long-term reduction of maintenance expenses.
• AIA’s MIS system was upgraded to its latest product version including the new “MIS Dashboard” functionality.
Following this major upgrade, AIA’s MIS platform can now manage more efficiently data from more than 10 different
systems and produce ‘decision making’ reports, including the new state of the art ‘dashboard services’.
• In the field of consulting services AIA’s IT&T signed a new contract with TSAKOS Group for the “Provision of Cloud &
VPN Security Services”. Through this contract AIA enters the market of Hellenic Shipping Industry and promotes an
IT&T new product based on the cloud service provision.
Other Corporate Projects & Developments
With regards to major development projects, the Airport Company progressed throughout 2012 as follows:
• Aiming to enhance the passenger experience, a number of aesthetic and operational improvements took place at
the Main Terminal Building (MTB) under an “ambience improvement” project. Utilising a number of technological
advances, a new “network” island has been created offering to travellers’ wireless internet, free computer access,
docking stations for laptops and mobile chargers, while digital virtual assistants have been located to various arrivals
points providing useful info to passengers. Furthermore, the renovation of bus lounges together with the promotion
of Athens as a friendly and appealing destination, the installation of video walls incorporating destination related
information, the dynamic update of time-to-gate information and the automatic baggage tracing information points,
together with the new modern Central Information point at Arrivals will improve passenger satisfaction and increase
the terminal’s functionality.
• We continued for another year to export our expertise and value proposition to the domestic and international
aviation market with the provision of operational support and value added services. Close cooperation with our
customers resulted in the development of new state of-the-art services & solutions, which allowed AIA to enter new
promising markets, while new contracts have been awarded. Our external business activity, on one hand increasing
AIA’s ancillary revenues and on the other hand building AIA’s experience for future endeavours is highlighted as
follows:
• AIA was selected by Eurocontrol to participate in an EC funded project for the acceleration of the implementation of
the Airport-Collaborative Decision Making (A-CDM) at European Airports. By implementing the information-sharing
capabilities of A-CDM, the Airport Company will obtain an important tool for capacity utilisation optimisation.
• Furthermore, AIA’s Baggage Handling Services department (BHS) was selected as consultant by Queen Alia International
Airport (QAIA) in Amman Jordan, for the final testing – commissioning and takeover of their newly installed BHS.
QAIA was provided also with consultant services by AIA and OFC (our fuelling concessionaire) jointly in relation to fuel
handling, a project to be completed in 2013.
Financial Statements as at 31 December 2012 (Amounts in Euros unless otherwise stated) Page 7 of 54
