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• With regards to the Airport car parking facilities, the prevailing unfavourable economic conditions affected overall
sales, as Greek residents represent the main parking clientele, while it is also depicted on passengers’ preference for
low cost alternatives to access the Airport, such as public transport means, drop-off and short-term parking. Within
this context, the short-term parking benefited over the long-term and executive valet products. In order to facilitate
parking users, “e-Parking”, AIA’s new electronic service for booking a parking space, was introduced in October.
“e-Parking” serves as a platform for offering a series of customized products to parking users, providing special price
offers and privileges to customers. The “e-parking” service is available through AIA’s webpage www.aia.gr.
• During the year, over a million airport users interacted with Terminal Services staff for airport information and
assistance. The Airport Call Centre received more than 529,000 calls and maintained a high answer rate with 92% of
passengers being served within 20 seconds.
Property
They key developments in the fields of real estate, cargo business, asset & utilities, and facilities management for 2012
were:
• Although the general market trend affected AIA’s property business, our revenues had also the positive effect from
the full-year operation of the Airport’s Photovoltaic Park (PVP). Completing a full year of operations in 2012, the
8MWp capacity Photovoltaic Park produced more than 13,500 MWh.
• The Airport’s Retail Park was negatively affected by the diminishing disposable income of domestic consumers recording
a 10% drop in visitors versus 2011. Average spending marked a considerable decline in the range of 16%-26%.
• Within this adverse economic environment, Metropolitan Expo attracted two new major events in 2012, namely
“HORECA”, the leading trade show for the hospitality & foodservice industry and “POSIDONIA”, the global marketplace
for ship builders and suppliers of shipping related equipment and services.
• Offices & auxiliary space leases recorded a drop 1.5% in the overall occupancy rate, i.e. 86.4% versus 87.7% in 2011,
due to the declining business activity and downsizing of leased space by most tenants, in an effort to reduce operating
costs.
• Cargo throughput experienced a drop of 11% compared to 2011, recording a total volume of 76,400 tonnes, also
affected by the sharper drop of the more profitable non-EU country imports. In an effort to recover volumes, AIA
focused on the attraction of additional export flows by facilitating Greek producers expanding to new markets, within
the framework of an “Airport Export Initiative” joint project, supported by the entire Airport Cargo Community.
• On 24 December 2012, Olympic Engineering requested the termination of the lease agreement for the technical base.
AIA with the support of internal and external expert resources and in accordance with the provisions of the said
agreement and the Airport Development Agreement (ADA), is exercising its best endeavours to ensure the optimum
outcome of this development in terms of operational, economic or legal impact.
Information Technology & Telecommunications
In 2012, IT&T deployed effectively its business strategy aiming at maintaining high level of operational excellence,
through either improving corporate IT&T systems or developing enhanced and enriched “value for money” services for
customers. Consulting services to third parties were also kept at the foregoing of IT&T Business Unit activities for 2012.
Financial Statements as at 31 December 2012 (Amounts in Euros unless otherwise stated) Page 6 of 54
sales, as Greek residents represent the main parking clientele, while it is also depicted on passengers’ preference for
low cost alternatives to access the Airport, such as public transport means, drop-off and short-term parking. Within
this context, the short-term parking benefited over the long-term and executive valet products. In order to facilitate
parking users, “e-Parking”, AIA’s new electronic service for booking a parking space, was introduced in October.
“e-Parking” serves as a platform for offering a series of customized products to parking users, providing special price
offers and privileges to customers. The “e-parking” service is available through AIA’s webpage www.aia.gr.
• During the year, over a million airport users interacted with Terminal Services staff for airport information and
assistance. The Airport Call Centre received more than 529,000 calls and maintained a high answer rate with 92% of
passengers being served within 20 seconds.
Property
They key developments in the fields of real estate, cargo business, asset & utilities, and facilities management for 2012
were:
• Although the general market trend affected AIA’s property business, our revenues had also the positive effect from
the full-year operation of the Airport’s Photovoltaic Park (PVP). Completing a full year of operations in 2012, the
8MWp capacity Photovoltaic Park produced more than 13,500 MWh.
• The Airport’s Retail Park was negatively affected by the diminishing disposable income of domestic consumers recording
a 10% drop in visitors versus 2011. Average spending marked a considerable decline in the range of 16%-26%.
• Within this adverse economic environment, Metropolitan Expo attracted two new major events in 2012, namely
“HORECA”, the leading trade show for the hospitality & foodservice industry and “POSIDONIA”, the global marketplace
for ship builders and suppliers of shipping related equipment and services.
• Offices & auxiliary space leases recorded a drop 1.5% in the overall occupancy rate, i.e. 86.4% versus 87.7% in 2011,
due to the declining business activity and downsizing of leased space by most tenants, in an effort to reduce operating
costs.
• Cargo throughput experienced a drop of 11% compared to 2011, recording a total volume of 76,400 tonnes, also
affected by the sharper drop of the more profitable non-EU country imports. In an effort to recover volumes, AIA
focused on the attraction of additional export flows by facilitating Greek producers expanding to new markets, within
the framework of an “Airport Export Initiative” joint project, supported by the entire Airport Cargo Community.
• On 24 December 2012, Olympic Engineering requested the termination of the lease agreement for the technical base.
AIA with the support of internal and external expert resources and in accordance with the provisions of the said
agreement and the Airport Development Agreement (ADA), is exercising its best endeavours to ensure the optimum
outcome of this development in terms of operational, economic or legal impact.
Information Technology & Telecommunications
In 2012, IT&T deployed effectively its business strategy aiming at maintaining high level of operational excellence,
through either improving corporate IT&T systems or developing enhanced and enriched “value for money” services for
customers. Consulting services to third parties were also kept at the foregoing of IT&T Business Unit activities for 2012.
Financial Statements as at 31 December 2012 (Amounts in Euros unless otherwise stated) Page 6 of 54
