Page 55 - Annual_Report_2016
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aia.gr Annual Report 2016
2015 levels while in addition improved some of its business areas. The Airport Retail Park increased sales by
approximately 2% compared to 2015.
Sofitel Athens Airport Hotel accomplished a new record year in terms of room occupancy and recorded
a further increase by 5% vs. the already exceptional 2015, at a higher average room rate. It is obvious that
Sofitel made the most out of the passenger increase in 2016 as well as actively taking advantage of major
exhibitions at the Airport’s Expo Centre.
The building and space leases, mainly serving the Airport community (i.e. airlines, ground handlers),
sustained their high occupancy rates, close to the 2015 levels.
In the context of improving passenger travel experience, Extra Schengen CIP lounges were enhanced with
the addition of a brand-new lounge operated by Goldair Handling.
The Metropolitan Exhibition & Conference Centre events recorded an increase in number of exhibitors,
occupied space and visitors, with the most outstanding events being “HORECA” and the biennial
“Poseidonia International Shipping Exhibition” that enjoyed international participation.
The Photovoltaic Park sustained high production levels of more than 13,280 MWh, though marginally less
than previous year’s 13,427 MWh mainly due to unfavourable weather conditions, yet evidencing a robust
performance efficiency after five years of uninterrupted operation.
2.5 Information Technology & Telecommunications
During the year the Information Technology & Telecommunications Business Unit’s focus was on efficiency,
service improvement, operations and customer experience, while the revenues were slightly increased.
Operations Support
IT&T and the Aviation Business Unit collaborated to launch a new platform providing Emergency Call Out
notifications. Specifically, upon the emergence of any circumstance requiring common briefing, the solution
automatically dispatches critical messages simultaneously to a large number of diverse stakeholders (state
authorities, airlines and ground handlers) and via a variety of means (e-mail, land line, mobile phone, sms, fax).
In the context of the on-going Next Generation Network project, an upgrade of the wireless network was
successfully completed and now provides better and extended Wi-Fi coverage at the Airport’s indoor
and outdoor areas as well as increased bandwidth for the passengers/consumers and apron Wi-Fi users.
Additionally, the Flight Information System (FIDS) network was successfully upgraded to 40G backbone
capacity. These enhancements constitute the basis for consolidation of the FIDS, Building Automation System
(BAS), Common Use Terminal Equipment (CUTE) and Closed-Circuit Television (CCTV) networks into one
centralised networking infrastructure.
Airport Terminal
IT& T was critically involved to the significant Intra-Schengen area refurbishment. One of the projects
delivered concerned the installation of automated boarding pass control gates. The first gates are now
operating at the Intra-Schengen departures area, while additional gates are planned to be installed at the
Extra-Schengen area by March 2017 and at the STB by May 2017.
New common use self-service kiosks (S4 CUSS kiosks) enabled with self-bag tag printing functions were
installed in the MTB, having replaced legacy systems, now providing a unified operational environment to
all airlines at the airport.
Innovation & Digital Initiative
Within this context, IT&T implemented its strategy to evolve the experience that the airport delivers,
through more digitalised, automated and personalised services for passengers, visitors, airlines, handlers &
third party users.
AIA claims an international first for the successful launching of the “ATH Messenger” service implementing
the Facebook Messenger bot. This “smart programme” quickly reads user’s requests and offers through a
developed interface and provides services and airport related information in real-time.
Financial Statements as at 31 December 2016 (Amounts in Euros unless otherwise stated)
8 of 57
2015 levels while in addition improved some of its business areas. The Airport Retail Park increased sales by
approximately 2% compared to 2015.
Sofitel Athens Airport Hotel accomplished a new record year in terms of room occupancy and recorded
a further increase by 5% vs. the already exceptional 2015, at a higher average room rate. It is obvious that
Sofitel made the most out of the passenger increase in 2016 as well as actively taking advantage of major
exhibitions at the Airport’s Expo Centre.
The building and space leases, mainly serving the Airport community (i.e. airlines, ground handlers),
sustained their high occupancy rates, close to the 2015 levels.
In the context of improving passenger travel experience, Extra Schengen CIP lounges were enhanced with
the addition of a brand-new lounge operated by Goldair Handling.
The Metropolitan Exhibition & Conference Centre events recorded an increase in number of exhibitors,
occupied space and visitors, with the most outstanding events being “HORECA” and the biennial
“Poseidonia International Shipping Exhibition” that enjoyed international participation.
The Photovoltaic Park sustained high production levels of more than 13,280 MWh, though marginally less
than previous year’s 13,427 MWh mainly due to unfavourable weather conditions, yet evidencing a robust
performance efficiency after five years of uninterrupted operation.
2.5 Information Technology & Telecommunications
During the year the Information Technology & Telecommunications Business Unit’s focus was on efficiency,
service improvement, operations and customer experience, while the revenues were slightly increased.
Operations Support
IT&T and the Aviation Business Unit collaborated to launch a new platform providing Emergency Call Out
notifications. Specifically, upon the emergence of any circumstance requiring common briefing, the solution
automatically dispatches critical messages simultaneously to a large number of diverse stakeholders (state
authorities, airlines and ground handlers) and via a variety of means (e-mail, land line, mobile phone, sms, fax).
In the context of the on-going Next Generation Network project, an upgrade of the wireless network was
successfully completed and now provides better and extended Wi-Fi coverage at the Airport’s indoor
and outdoor areas as well as increased bandwidth for the passengers/consumers and apron Wi-Fi users.
Additionally, the Flight Information System (FIDS) network was successfully upgraded to 40G backbone
capacity. These enhancements constitute the basis for consolidation of the FIDS, Building Automation System
(BAS), Common Use Terminal Equipment (CUTE) and Closed-Circuit Television (CCTV) networks into one
centralised networking infrastructure.
Airport Terminal
IT& T was critically involved to the significant Intra-Schengen area refurbishment. One of the projects
delivered concerned the installation of automated boarding pass control gates. The first gates are now
operating at the Intra-Schengen departures area, while additional gates are planned to be installed at the
Extra-Schengen area by March 2017 and at the STB by May 2017.
New common use self-service kiosks (S4 CUSS kiosks) enabled with self-bag tag printing functions were
installed in the MTB, having replaced legacy systems, now providing a unified operational environment to
all airlines at the airport.
Innovation & Digital Initiative
Within this context, IT&T implemented its strategy to evolve the experience that the airport delivers,
through more digitalised, automated and personalised services for passengers, visitors, airlines, handlers &
third party users.
AIA claims an international first for the successful launching of the “ATH Messenger” service implementing
the Facebook Messenger bot. This “smart programme” quickly reads user’s requests and offers through a
developed interface and provides services and airport related information in real-time.
Financial Statements as at 31 December 2016 (Amounts in Euros unless otherwise stated)
8 of 57
