Page 98 - AEROSTAT 2023

Passenger Comments

MARKET SHARE 2023 2022 2019

63.2%
Service for business class passengers 37.5%
28.3%
4.6%
STB (Satellite Terminal Building) 0.1%
8.3%
2.6%
Curbside parking rules 0.1%
0.0%
1.9%
Lost & found line (no reply) 6.0%
0.1%
1.5%
Compensation request 1.3%
0.7%
1.3%
Pharmacy operation 3.1%
2.6%
1.1%
Bag reclaim delays 0.7%
0.5%
1.1%
Lost/damaged luggage 6.6%
0.7%
1.0%
Passport control queues 0.6%
1.4%
0.9%
Flight delay 0.7%
0.9%
0.7%
Unmanned customs office 0.3%
0.7%
0.7%
Airline / handler staff courtesy 1.5%
0.8%
0.6%
Missed flight / connection 0.6%
0.7%
0.5%
Item lost / stolen general 0.5%
0.3%
0.5%
Security staff courtesy 1.1%
1.0%
0.4%
PRM facilities unsatisfactory 0.3%
0.2%
0.4%
Items taken away from security 0.5%
0.8%
0.4%
Terminal ambience (music) 0.1%
0.2%
0.4%
A/C noise 0.3%
0.2%
0.4%
Courtesy to PRM 0.5%
0.1%
0.4%
E-Parking 0.4%
0.4%
0 40 80

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