Page 96 - AEROSTAT 2023
P. 96
Call Centre Waiting Time Under 2 min
% WAITING < 2 MIN 2023 2022 2019
100%
95%
90%
85%
80%
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Source: TRS
Baggage Delivery Service / Average Time for First and Last Bag from "on-blocks" Time
MINUTES 2023 Obl-fb 2022 Obl-fb 2019 obl-fb 2023 fb-LB 2022 fb-LB 2019 fb-LB
25
20
15
10
5
0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
96 97
% WAITING < 2 MIN 2023 2022 2019
100%
95%
90%
85%
80%
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Source: TRS
Baggage Delivery Service / Average Time for First and Last Bag from "on-blocks" Time
MINUTES 2023 Obl-fb 2022 Obl-fb 2019 obl-fb 2023 fb-LB 2022 fb-LB 2019 fb-LB
25
20
15
10
5
0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
96 97
