Page 96 - AEROSTAT 2023

Call Centre Waiting Time Under 2 min

% WAITING < 2 MIN 2023 2022 2019

100%

95%

90%

85%

80%
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Source: TRS

Baggage Delivery Service / Average Time for First and Last Bag from "on-blocks" Time

MINUTES 2023 Obl-fb 2022 Obl-fb 2019 obl-fb 2023 fb-LB 2022 fb-LB 2019 fb-LB

25

20

15

10

5

0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

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