Page 97 - AEROSTAT 2023
P. 97
Airport Services Evaluation / Average Rating of Services
RATINGS: (1-5) SCALE*
2023 2022 2019
Call center
4.28
3.97
3.98
Security control
4.09
4.02
4.16
Retail facilities
4.08
4.07
4.13
Info screens/monitors
4.07
4.05
4.19
Check-in
4.07
4.07
4.22
IT&T services
4.06
4.04
4.15
Way finding
4.06
4.02
4.16
Parking facilities
4.05
3.98
4.16
Cleaning
4.05
4.00
4.04
F&B facilities
4.02
4.01
4.03
Washroom
4.02
3.93
4.00
Baggage carts
4.02
3.94
3.99
Seating
3.94
3.83
3.93
Baggage reclaim
3.73
3.59
3.95
0 1 2 3 4 5
* 1:Poor, 5: Excellent
96 97
RATINGS: (1-5) SCALE*
2023 2022 2019
Call center
4.28
3.97
3.98
Security control
4.09
4.02
4.16
Retail facilities
4.08
4.07
4.13
Info screens/monitors
4.07
4.05
4.19
Check-in
4.07
4.07
4.22
IT&T services
4.06
4.04
4.15
Way finding
4.06
4.02
4.16
Parking facilities
4.05
3.98
4.16
Cleaning
4.05
4.00
4.04
F&B facilities
4.02
4.01
4.03
Washroom
4.02
3.93
4.00
Baggage carts
4.02
3.94
3.99
Seating
3.94
3.83
3.93
Baggage reclaim
3.73
3.59
3.95
0 1 2 3 4 5
* 1:Poor, 5: Excellent
96 97
