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01. Joint Address by the Chairman and the CEO
wireless internet services, free computer access, Corporate Citizen
docking stations for laptops and mobile chargers).
Furthermore, digital virtual assistants have been The Airport Company has established an effective
located in various locations of the Arrivals area, dialogue with its neighbours and works closely with
providing useful information to passengers. representatives from the local communities to address
Appreciation of our services is evidenced by the issues of common concern. The 2012 Local Communities
increase, for yet another year, of the “Passenger Action Plan included a number of different initiatives
Satisfaction” index (4.24 on a 5-point scale vs. 4.20 in in the surrounding areas, including the installation of a
2011), which is measured on a daily basis through our much-needed central heating system at a local nursery
passenger survey. school while the reward programme for local schools
engaging in recycling continues to be a success.
Environmentally Responsible
We offer a unique art & culture experience to our
In 2012, AIA achieved two important targets set in 2008 travellers, while promoting our country’s cultural
in the context of its first Climate Change Corporate identity and heritage. Every year, approximately 250,000
Action Plan; the recycling rate was increased to over persons visit the permanent exhibitions located at the
50% (from 34% in 2007 to 53% in 2012); additionally, MTB. In 2012, the exhibition dedicated to Eleftherios
more than 50,000 m2 of trees and shrubs were planted Venizelos was refurbished with the support of the
on the Airport property. In addition, AIA continued National Research Foundation “Eleftherios Venizelos”
to make progress against its 2020 target of reducing and the region of Crete. In parallel, AIA cooperates
CO2 emissions under its direct control by 25% and with the most prominent cultural institutions of Athens
maintained its Level 2 (Reduction) Airport Carbon – such as the Archaeological Museum of Athens –
Accreditation. accommodating temporary thematic exhibitions at
airport premises. Moreover, we support major Greek
AIA’s Photovoltaic Park enhances the Airport’s cultural entities, such as the Byzantine and Christian
environmental profile since its “green” energy Museum, the Greek National Theatre, Megaron Athens
production is equivalent to the annual prevention of Concert Hall etc.
nearly 12,000 tonnes of CO2 emissions, for a life-cycle
of more than 20 years. In 2012, we hosted 6,500 young passengers and their
families in the dedicated children’s entertainment area,
Application of the “Polluter Pays” concept has located at the MTB and operated by qualified staff
contributed to incentivising recycling at the source of the “Smile of the Child” association. Furthermore,
by third parties operating at the Airport. AIA remains through our Visitor Service programme, we offered
one of very few airports worldwide to operate its own an insight into Airport’s operational and functional
Sewage Treatment Plant (STP), which treated 262,879 areas, to more than 2,500 guests from schools, other
m3 of sewage in 2012. institutions and organizations. Meanwhile, AIA
continued throughout the year to support children and
As part of our continuing efforts to manage our local other social groups in need by contributing to various
environmental impact, the Noise Mapping study at humanitarian activities.
our Airport was performed in compliance with the
relevant European and Greek legislation and approved Responsible Employer
by the Hellenic Ministry of Environment, Energy and
Climate Change. Furthermore, AIA’s continuing support AIA meets the multiple challenges of the current
of initiatives to protect and promote the Vravrona financial and social climate by nurturing a safe and
Wetland have helped transform this site into a popular ethical work environment. The implementation of
destination for school children and other visitors the corporate business strategy is closely linked with
interested in its unique combination of archaeological the continuous development of Airport Company’s
and environmental value. employees and therefore significant resources are
allocated for training and development activities.
CORPORATE RESPONSIBILITY REPORT 2012
wireless internet services, free computer access, Corporate Citizen
docking stations for laptops and mobile chargers).
Furthermore, digital virtual assistants have been The Airport Company has established an effective
located in various locations of the Arrivals area, dialogue with its neighbours and works closely with
providing useful information to passengers. representatives from the local communities to address
Appreciation of our services is evidenced by the issues of common concern. The 2012 Local Communities
increase, for yet another year, of the “Passenger Action Plan included a number of different initiatives
Satisfaction” index (4.24 on a 5-point scale vs. 4.20 in in the surrounding areas, including the installation of a
2011), which is measured on a daily basis through our much-needed central heating system at a local nursery
passenger survey. school while the reward programme for local schools
engaging in recycling continues to be a success.
Environmentally Responsible
We offer a unique art & culture experience to our
In 2012, AIA achieved two important targets set in 2008 travellers, while promoting our country’s cultural
in the context of its first Climate Change Corporate identity and heritage. Every year, approximately 250,000
Action Plan; the recycling rate was increased to over persons visit the permanent exhibitions located at the
50% (from 34% in 2007 to 53% in 2012); additionally, MTB. In 2012, the exhibition dedicated to Eleftherios
more than 50,000 m2 of trees and shrubs were planted Venizelos was refurbished with the support of the
on the Airport property. In addition, AIA continued National Research Foundation “Eleftherios Venizelos”
to make progress against its 2020 target of reducing and the region of Crete. In parallel, AIA cooperates
CO2 emissions under its direct control by 25% and with the most prominent cultural institutions of Athens
maintained its Level 2 (Reduction) Airport Carbon – such as the Archaeological Museum of Athens –
Accreditation. accommodating temporary thematic exhibitions at
airport premises. Moreover, we support major Greek
AIA’s Photovoltaic Park enhances the Airport’s cultural entities, such as the Byzantine and Christian
environmental profile since its “green” energy Museum, the Greek National Theatre, Megaron Athens
production is equivalent to the annual prevention of Concert Hall etc.
nearly 12,000 tonnes of CO2 emissions, for a life-cycle
of more than 20 years. In 2012, we hosted 6,500 young passengers and their
families in the dedicated children’s entertainment area,
Application of the “Polluter Pays” concept has located at the MTB and operated by qualified staff
contributed to incentivising recycling at the source of the “Smile of the Child” association. Furthermore,
by third parties operating at the Airport. AIA remains through our Visitor Service programme, we offered
one of very few airports worldwide to operate its own an insight into Airport’s operational and functional
Sewage Treatment Plant (STP), which treated 262,879 areas, to more than 2,500 guests from schools, other
m3 of sewage in 2012. institutions and organizations. Meanwhile, AIA
continued throughout the year to support children and
As part of our continuing efforts to manage our local other social groups in need by contributing to various
environmental impact, the Noise Mapping study at humanitarian activities.
our Airport was performed in compliance with the
relevant European and Greek legislation and approved Responsible Employer
by the Hellenic Ministry of Environment, Energy and
Climate Change. Furthermore, AIA’s continuing support AIA meets the multiple challenges of the current
of initiatives to protect and promote the Vravrona financial and social climate by nurturing a safe and
Wetland have helped transform this site into a popular ethical work environment. The implementation of
destination for school children and other visitors the corporate business strategy is closely linked with
interested in its unique combination of archaeological the continuous development of Airport Company’s
and environmental value. employees and therefore significant resources are
allocated for training and development activities.
CORPORATE RESPONSIBILITY REPORT 2012
