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2011
Amid the overall negative climate, however, 9 new destinations (Beijing, Bologna, Dubrovnik, Edinburgh, Lisbon, Lviv,
Marseille, Oslo, Pisa) were added to the airport’s network, while we welcomed 5 new airline partners (Air China, Jetairfly,
Skywings, TAP Portugal, Transavia). Overall, in 2011, Athens was directly connected with scheduled services with 113
destinations (80 international) in 49 countries, operated by a total of 72 carriers.
2. Business Highlights
Having completed 10 years of successful airport operation in March 2011, hereunder the Airport Company’s business
highlights for the year 2011 are presented:
Airport Operations
Safe, orderly and efficient airport operations were maintained throughout the year, offering a very high level of service,
while close cooperation with stakeholders was sustained in order to ensure the expected high level of the airport’s
operational and quality performance.
• Frequent industrial action of both the ATC and the public transportation means’ personnel was experienced throughout
the year, especially during September and October. As a result, there were significant operational disruptions, i.e. the
expedited and smooth transportation of the passengers to the city was hindered, 570 flights were cancelled and
extensive delays (arrivals and departures) were experienced.
• AIA for another year demonstrated an enhanced aviation safety performance, with improved safety indices, while
in order to further improve the overall safety performance, Athens International Airport’s Aviation Safety Services
Office organised a series of safety activities, including three “Foreign Object Debris (FOD) collection days” with the
participation of state authorities and companies operating on the airside, the Aviation Safety Newsletter, and an
Airside Safety Campaign.
• On the occasion of the Special Olympics World Summer Games ATHENS 2011 that took place in Athens from June 26th
to July 3rd, 2011, AIA took all measures in order to accommodate and facilitate the safe, dignified, and comfortable
flow of the athletes, escorts, relatives and officials that travelled to/from Athens International Airport. Drawing on the
extensive past experience of hosting major events, and through the established cross-functional steering committee,
AIA ensured a seamless experience for the Special Olympics family, ensuring at the same time a smooth process for the
“regular” travelling public. A total of 30,221 passengers were facilitated to and from the Athens International Airport
and 67,760 baggages were handled. Sixty-one volunteers handled Special Olympics arriving delegations consisting of
8,888 athletes and escorts with their bags.
• Another operational highlight was the HCAA approval for Airbus A380 operations at AIA. This approval allowing the
airport to accommodate the world’s largest commercial airliner for ad-hoc and emergency operations was a result of
a lengthy coordinated effort and included the submission of an exhaustive study, and very close co-ordination with
the manufacturer. Following the approval, the Airbus A380-800 made its first appearance in Athens on April 13th for
an un-scheduled stop, which was handled in accordance with the approved procedures, and all parties responded as
required.
• Cooperation between AIA, HCAA/ATC and Eurocontrol intensified in 2011, in order to establish a fully functional
Collaborative Decision Making (CDM) system for Airport Users. The creation of a working group, and the development
of a Departure Manager (D-MAN) tool (foreseen in the first steps of the Single European Sky programme), is a
necessary complement to the running AIA-developed CDM application that would allow the more efficient managing
of aircraft departure flows by ATC. An experimental version of D-MAN is already running, under review by the Air
Traffic Controllers, and will be followed by operational trials in order to further refine the tool before release to
operations.
• In the context of the Crisis Planning & Emergency Management, during 2011 AIA formulated its efforts towards a more
systemic perspective, focusing on the human factor side of crisis management besides emergency preparatory activities
and technical matters. Emphasis was placed on addressing and simplifying interrelationships between systems (human
and technical), thus enhancing crisis-preparedness and reduce potential effects thereof. Furthermore, 8 emergency
exercises were run (including the annual ICAO emergency exercise), training and workshops were conducted; policies
Financial Statements as at 31 December 2011 (Amounts in Euros unless otherwise stated) Page 4 of 50
Amid the overall negative climate, however, 9 new destinations (Beijing, Bologna, Dubrovnik, Edinburgh, Lisbon, Lviv,
Marseille, Oslo, Pisa) were added to the airport’s network, while we welcomed 5 new airline partners (Air China, Jetairfly,
Skywings, TAP Portugal, Transavia). Overall, in 2011, Athens was directly connected with scheduled services with 113
destinations (80 international) in 49 countries, operated by a total of 72 carriers.
2. Business Highlights
Having completed 10 years of successful airport operation in March 2011, hereunder the Airport Company’s business
highlights for the year 2011 are presented:
Airport Operations
Safe, orderly and efficient airport operations were maintained throughout the year, offering a very high level of service,
while close cooperation with stakeholders was sustained in order to ensure the expected high level of the airport’s
operational and quality performance.
• Frequent industrial action of both the ATC and the public transportation means’ personnel was experienced throughout
the year, especially during September and October. As a result, there were significant operational disruptions, i.e. the
expedited and smooth transportation of the passengers to the city was hindered, 570 flights were cancelled and
extensive delays (arrivals and departures) were experienced.
• AIA for another year demonstrated an enhanced aviation safety performance, with improved safety indices, while
in order to further improve the overall safety performance, Athens International Airport’s Aviation Safety Services
Office organised a series of safety activities, including three “Foreign Object Debris (FOD) collection days” with the
participation of state authorities and companies operating on the airside, the Aviation Safety Newsletter, and an
Airside Safety Campaign.
• On the occasion of the Special Olympics World Summer Games ATHENS 2011 that took place in Athens from June 26th
to July 3rd, 2011, AIA took all measures in order to accommodate and facilitate the safe, dignified, and comfortable
flow of the athletes, escorts, relatives and officials that travelled to/from Athens International Airport. Drawing on the
extensive past experience of hosting major events, and through the established cross-functional steering committee,
AIA ensured a seamless experience for the Special Olympics family, ensuring at the same time a smooth process for the
“regular” travelling public. A total of 30,221 passengers were facilitated to and from the Athens International Airport
and 67,760 baggages were handled. Sixty-one volunteers handled Special Olympics arriving delegations consisting of
8,888 athletes and escorts with their bags.
• Another operational highlight was the HCAA approval for Airbus A380 operations at AIA. This approval allowing the
airport to accommodate the world’s largest commercial airliner for ad-hoc and emergency operations was a result of
a lengthy coordinated effort and included the submission of an exhaustive study, and very close co-ordination with
the manufacturer. Following the approval, the Airbus A380-800 made its first appearance in Athens on April 13th for
an un-scheduled stop, which was handled in accordance with the approved procedures, and all parties responded as
required.
• Cooperation between AIA, HCAA/ATC and Eurocontrol intensified in 2011, in order to establish a fully functional
Collaborative Decision Making (CDM) system for Airport Users. The creation of a working group, and the development
of a Departure Manager (D-MAN) tool (foreseen in the first steps of the Single European Sky programme), is a
necessary complement to the running AIA-developed CDM application that would allow the more efficient managing
of aircraft departure flows by ATC. An experimental version of D-MAN is already running, under review by the Air
Traffic Controllers, and will be followed by operational trials in order to further refine the tool before release to
operations.
• In the context of the Crisis Planning & Emergency Management, during 2011 AIA formulated its efforts towards a more
systemic perspective, focusing on the human factor side of crisis management besides emergency preparatory activities
and technical matters. Emphasis was placed on addressing and simplifying interrelationships between systems (human
and technical), thus enhancing crisis-preparedness and reduce potential effects thereof. Furthermore, 8 emergency
exercises were run (including the annual ICAO emergency exercise), training and workshops were conducted; policies
Financial Statements as at 31 December 2011 (Amounts in Euros unless otherwise stated) Page 4 of 50
