Page 21 - RRM
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published time of departure or arrival the provision of assistance service.
of their flight for the need and type of • For the 100% of the disabled pas-
assistance service is as follows: sengers and passengers with reduced
mobility the Contractor should be pres-
Departing passengers ent at the aircraft stand no longer than
35 minutes from the flight arrival for
• 80% of disabled passengers and the provision of assistance service.
passengers with reduced mobility
should not have to wait more than 15 IMPORTANT
minutes for the provision of assistance The quality level for the provision of
service at the Designated Point or the assistance service on departure from
check-in counter. Athens International Airport is applied
• 90% of disabled passengers and on the condition that the disabled pas-
passengers with reduced mobility senger and the passenger with reduced
should not have to wait more than 25 mobility holds a valid ticket and pres-
minutes for the provision of assistance ents himself/herself the day of his/her
service at the Designated Point or the flight at Athens International Airport
check-in counter. irrespective of the destination, either
• 100% of disabled passengers and at the Designated Point for disabled
passengers with reduced mobility passengers and the passengers with
should not have to wait more than 35 reduced mobility or at the check-in
minutes for the provision of assistance counter at least two (2) hours before
service at the Designated Point or the the published time of departure of
check-in counter. the flight.
Arriving passengers
• For the 80% of the disabled pas-
sengers and passengers with reduced
mobility the Contractor should be pres-
ent at the aircraft stand no longer than
15 minutes from the flight arrival for
the provision of assistance service.
• For the 90% of the disabled pas-
sengers and passengers with reduced
mobility the Contractor should be pres-
ent at the aircraft stand no longer than
25 minutes from the flight arrival for
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of their flight for the need and type of • For the 100% of the disabled pas-
assistance service is as follows: sengers and passengers with reduced
mobility the Contractor should be pres-
Departing passengers ent at the aircraft stand no longer than
35 minutes from the flight arrival for
• 80% of disabled passengers and the provision of assistance service.
passengers with reduced mobility
should not have to wait more than 15 IMPORTANT
minutes for the provision of assistance The quality level for the provision of
service at the Designated Point or the assistance service on departure from
check-in counter. Athens International Airport is applied
• 90% of disabled passengers and on the condition that the disabled pas-
passengers with reduced mobility senger and the passenger with reduced
should not have to wait more than 25 mobility holds a valid ticket and pres-
minutes for the provision of assistance ents himself/herself the day of his/her
service at the Designated Point or the flight at Athens International Airport
check-in counter. irrespective of the destination, either
• 100% of disabled passengers and at the Designated Point for disabled
passengers with reduced mobility passengers and the passengers with
should not have to wait more than 35 reduced mobility or at the check-in
minutes for the provision of assistance counter at least two (2) hours before
service at the Designated Point or the the published time of departure of
check-in counter. the flight.
Arriving passengers
• For the 80% of the disabled pas-
sengers and passengers with reduced
mobility the Contractor should be pres-
ent at the aircraft stand no longer than
15 minutes from the flight arrival for
the provision of assistance service.
• For the 90% of the disabled pas-
sengers and passengers with reduced
mobility the Contractor should be pres-
ent at the aircraft stand no longer than
25 minutes from the flight arrival for
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