Page 20 - RRM
P. 20
QUALITY STANDARDS
FOR ON GROUND ASSISTANCE SERVICES
The quality level for the provision of sengers and passengers with re-
assistance service on departure from or duced mobility the Contractor should
arrival at Athens International Airport for be present at the aircraft stand no
disabled passengers and passengers longer than 5 minutes from the flight
with reduced mobility who notified the arrival for the provision of assistance
Air Carrier/ Agent/Τour Operator at service.
least 48 hours before the published • For the 90% of the disabled pas-
time of departure of their flight for the sengers and passengers with reduced
need and type of assistance service mobility the Contractor should be pres-
is as follows: ent at the aircraft stand no longer than
10 minutes from the flight arrival for
Departing passengers the provision of assistance service.
• 80% of disabled passengers and • For the 100% of the disabled pas-
passengers with reduced mobility sengers and passengers with reduced
should not have to wait more than 10 mobility the Contractor should be pres-
minutes for the provision of assistance ent at the aircraft stand no longer than
service at the Designated Point or the 15 minutes from the flight arrival for
check-in counter. the provision of assistance service.
• 90% of disabled passengers and
passengers with reduced mobility If the need and the type of assistance
should not have to wait more than 15 service HAVE NOT BEEN NOTIFIED
minutes for the provision of assistance to the Air Carrier/Agent/ Tour Op-
service at the Designated Point or the erator at least 48 HOURS before
check-in counter. the published time of departure or
• 100% of disabled passengers and arrival of the flight.
passengers with reduced mobility
should not have to wait more than 25 The quality level for the provision of
minutes for the provision of assistance assistance service on departure from or
service at the Designated Point or the arrival at Athens International Airport for
check-in counter. disabled passengers and passengers
with reduced mobility who DID NOT
Arriving passengers notify the Air Carrier/Agent/Tour
• For the 80% of the disabled pas- Operator at least 48 hours before the
20
FOR ON GROUND ASSISTANCE SERVICES
The quality level for the provision of sengers and passengers with re-
assistance service on departure from or duced mobility the Contractor should
arrival at Athens International Airport for be present at the aircraft stand no
disabled passengers and passengers longer than 5 minutes from the flight
with reduced mobility who notified the arrival for the provision of assistance
Air Carrier/ Agent/Τour Operator at service.
least 48 hours before the published • For the 90% of the disabled pas-
time of departure of their flight for the sengers and passengers with reduced
need and type of assistance service mobility the Contractor should be pres-
is as follows: ent at the aircraft stand no longer than
10 minutes from the flight arrival for
Departing passengers the provision of assistance service.
• 80% of disabled passengers and • For the 100% of the disabled pas-
passengers with reduced mobility sengers and passengers with reduced
should not have to wait more than 10 mobility the Contractor should be pres-
minutes for the provision of assistance ent at the aircraft stand no longer than
service at the Designated Point or the 15 minutes from the flight arrival for
check-in counter. the provision of assistance service.
• 90% of disabled passengers and
passengers with reduced mobility If the need and the type of assistance
should not have to wait more than 15 service HAVE NOT BEEN NOTIFIED
minutes for the provision of assistance to the Air Carrier/Agent/ Tour Op-
service at the Designated Point or the erator at least 48 HOURS before
check-in counter. the published time of departure or
• 100% of disabled passengers and arrival of the flight.
passengers with reduced mobility
should not have to wait more than 25 The quality level for the provision of
minutes for the provision of assistance assistance service on departure from or
service at the Designated Point or the arrival at Athens International Airport for
check-in counter. disabled passengers and passengers
with reduced mobility who DID NOT
Arriving passengers notify the Air Carrier/Agent/Tour
• For the 80% of the disabled pas- Operator at least 48 hours before the
20
