Page 21 - exofilo_gr

CORPORAT E
RE S P ONS I BI L I T Y
REPORT 201 2

Chart 3.3.1
Analysis of Passenger Complaints (2012 vs 2011)

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00%
2012
PEOPLE WITH REDUCED 1.06% 2011
MOBILITY (PRM) 1.10%
1.54% 28.18%
WAY FINDING / SIGNAGE 1.28% 32%

SECURITY SERVICES 12.93%
11.33%

SEATING / REST FACILITIES 2.17%
RETAIL & SERVICES 3.39%
PARKING SERVICES 4.71%
IT PUBLIC SYSTEMS 3.66%
6.09%
INFORMATION SERVICES 5.29%
INFORMATION SCREENS
3.97%
FOOD & BEVERAGE 3.53%
FACILITY MAINTENANCE
4.34%
CLEANING SERVICES 3.61%
BAGGAGE TROLLEYS 1.17%
0.84%
AVIATION SERVICES
6.04%

6.92%
1.96%
1.45%
2.86%

3.75%

0.90%
1.81%

The categories listed represent the most important issues and do not sum up to 100%.

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