Page 25 - Airport Consulting Services
P. 25
Areas of Cooperation 23

Quality Managements for
Outsourcing Contracts

° Identification and quantification
of required service level

° Design of a Service Performance
Monitoring System

° Calculation of Contractor Performance Index
° Recommendations for revised contract terms

Business Continuity Sustainability
Management System Reporting

° Review of identified risks and controls in place ° Organisation, procedure and
(procedures) formation of project team

° Development of Business Continuity Plans (scenarios) ° Review of collected data as per
° Development of Business Continuity Management Global Reporting Initiative & other
standards
System Manual
° Process Review, Gap Analysis &
° Management Training Recommendations
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