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FINANCIAL STATEMENTS
• Having the communication of the Airport’s Shopping Centre competitive prices as a priority, the “Best Price Guarantee”
campaign was drastically enhanced with high exposure in the Airport premises and in the Mass Media, resulting in a
substantial rise of the specific campaign’s awareness.
• Towards the direction of enhancing the airport information services, the Call Centre system was significantly upgraded
resulting in additional incoming calls capacity for the sufficient coverage of spikes in call volumes, while the “Remote
Call Centre” concept was developed, which will enable the provision of information services remotely, when access of
employees to the airport is obstructed.
Property
During 2009, AIA continued to manage successfully the airport’s offices and space leases, assets and utilities, as well as
to develop commercial land and cargo business.
• The Metropolitan Expo opened in 2009 and welcomed a total of 3,000 exhibitors and 300,000 visitors. In 2009, 15
exhibitions were hosted including events of international magnitude such as the “International Boat Show” and the
“International Food & Drink Technology Exhibition”. Moreover, the Airport Retail Park welcomed over 3,500,000 visitors
while the “Kotsovolos” outlet was fully refurbished presenting a new philosophy in selling high tech products.
• In the field of Cargo development, AIA signed a Memorandum of Understanding with “Container Port Terminal”, a
subsidiary of the Chinese Cosco, the Piraeus new container port operator, in order to further develop cargo transit
traffic, while AIA received for the second consecutive year the “Air Cargo Excellence Award” in the European Airport
category of less than 500,000 tonnes annually.
Information Technology & Telecommunications
Aiming towards smooth and technologically advanced airport operations, and the provision of latest technology services
to users inside and outside the fence, AIA proceeded with various technological advancements, new e-services and
system upgrades, while continued to place emphasis to consulting and integrated services offered to other airports in
Greece and abroad.
• Devoted to the company’s strategy of targeted and profitable business expansion, we continued to actively pursue
external activities. We have successfully finalized the EU project “Simple Messaging Services (SMS)” and provided
consulting services in the areas of Airport Operation Data Base (AODB) and “Resource Management System (RMS)”
to Budapest International Airport. Additionally, agreements have been signed with the Hellenic Civil Aviation Authority
(HCAA), for the provision of maintenance and support services for the CUTE system, installed by AIA in five Hellenic
Airports.
• As part of AIA’s Business Automation initiative, we have successfully deployed the electronic services portal Airpoint
(http://airpoint) and commissioned a number of e-services improving decision time and reducing paper consumption,
while the new Document Management System (DMS) was completed and put into operation, and the design of the
new electronic invoicing application for AIA’s customers was finalised.
• AIA’s Internet site was enhanced, providing an improved, comprehensive and cohesive on-line information experience
to the passengers and visitors, especially addressing the “shopping centre” and “parking” sections.
Financial Statements as at 31 December 2009 (Amounts in Euros unless otherwise stated) PAGE 7 OF 69
• Having the communication of the Airport’s Shopping Centre competitive prices as a priority, the “Best Price Guarantee”
campaign was drastically enhanced with high exposure in the Airport premises and in the Mass Media, resulting in a
substantial rise of the specific campaign’s awareness.
• Towards the direction of enhancing the airport information services, the Call Centre system was significantly upgraded
resulting in additional incoming calls capacity for the sufficient coverage of spikes in call volumes, while the “Remote
Call Centre” concept was developed, which will enable the provision of information services remotely, when access of
employees to the airport is obstructed.
Property
During 2009, AIA continued to manage successfully the airport’s offices and space leases, assets and utilities, as well as
to develop commercial land and cargo business.
• The Metropolitan Expo opened in 2009 and welcomed a total of 3,000 exhibitors and 300,000 visitors. In 2009, 15
exhibitions were hosted including events of international magnitude such as the “International Boat Show” and the
“International Food & Drink Technology Exhibition”. Moreover, the Airport Retail Park welcomed over 3,500,000 visitors
while the “Kotsovolos” outlet was fully refurbished presenting a new philosophy in selling high tech products.
• In the field of Cargo development, AIA signed a Memorandum of Understanding with “Container Port Terminal”, a
subsidiary of the Chinese Cosco, the Piraeus new container port operator, in order to further develop cargo transit
traffic, while AIA received for the second consecutive year the “Air Cargo Excellence Award” in the European Airport
category of less than 500,000 tonnes annually.
Information Technology & Telecommunications
Aiming towards smooth and technologically advanced airport operations, and the provision of latest technology services
to users inside and outside the fence, AIA proceeded with various technological advancements, new e-services and
system upgrades, while continued to place emphasis to consulting and integrated services offered to other airports in
Greece and abroad.
• Devoted to the company’s strategy of targeted and profitable business expansion, we continued to actively pursue
external activities. We have successfully finalized the EU project “Simple Messaging Services (SMS)” and provided
consulting services in the areas of Airport Operation Data Base (AODB) and “Resource Management System (RMS)”
to Budapest International Airport. Additionally, agreements have been signed with the Hellenic Civil Aviation Authority
(HCAA), for the provision of maintenance and support services for the CUTE system, installed by AIA in five Hellenic
Airports.
• As part of AIA’s Business Automation initiative, we have successfully deployed the electronic services portal Airpoint
(http://airpoint) and commissioned a number of e-services improving decision time and reducing paper consumption,
while the new Document Management System (DMS) was completed and put into operation, and the design of the
new electronic invoicing application for AIA’s customers was finalised.
• AIA’s Internet site was enhanced, providing an improved, comprehensive and cohesive on-line information experience
to the passengers and visitors, especially addressing the “shopping centre” and “parking” sections.
Financial Statements as at 31 December 2009 (Amounts in Euros unless otherwise stated) PAGE 7 OF 69
