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07. Our People
7.3 Investing in Employee Training and airport smooth operation; therefore we seek to involve
Development their personnel in the training activities, aiming to
achieve a win-win partnership. In 2012, we organized and
In a highly specialised sector such as the aviation, delivered the following training activities to third parties’
implementing our business strategy is closely linked with employees:
the development of our people skills and capabilities.
Thus, the continuing professional and personal training of • Environmental Awareness Training: 119 training hours
our employees are of vital importance, and therefore we • Safety & Security Training: 3,052 training hours
allocate significant resources towards these activities.
Chart 7.3
During the implementation of AIA’s training plan, and in Training Sessions for third parties 2012
order to design the most effective training solutions, we
use a variety of interactive training methods as to develop Environmental awareness training Training man hours
employees’ abilities, such as, in-class training, on-the-job Safety & Security training 119
training, workshops, job assignments as well as e-learning. Total 3,052
AIA’s Training Plan in 2012 involved a total of 13,108 hours, 3,171
while 78% of the employees attended at least one training
session. The number of hours being provided to employees Each year, AIA undergoes a performance management
on training is the equivalent of 18.5 hours per FTE. process to ensure that employee activities and outputs are
consistent with the corporate goals. This review process
During 2012, we continued to participate in a long-term takes place in two key phases:
developmental program supported by ACI and ICAO.
The “Airport Management Professional Accreditation 1. Planning Performance/Objective Setting - AIA encourages
Programme” (AMPAP) aims to develop airport managers commitment and understanding by having employees
through a curriculum that covers all functional areas determine and agree with their Direct Supervisor their
of the airport business in key areas such as operations, individual goals which should be aligned with the
security, finance, commercial management and airport corporate goals
development. This specialised management training leads
to a unique accreditation recognized by ACI, ICAO and the 2. Reviewing Performance/Year-End Discussion –Individual
global airport community. In 2012, two (2) of the twelve performance is evaluated against the results delivered
(12) AIA employees-participants completed the programme for each objective. A final performance summary
successfully. and rating is provided to reflect the entire year’s
performance.
Moreover, AIA’s Directors and Managers were engaged into
a leadership development program, with Harvard Business 7.4 Caring for our people
Publishing. Participants attended workshops facilitated
by qualified trainers and took advantage of self-study AIA’s approach to healthcare focuses on providing
resources. Thirty five (35) employees completed successfully comprehensive plan coverage to employees and their
the program in 2012. families to ensure a healthy, productive, and engaged
workforce. The benefit programs are an integral part
AIA has launched a strategic partnership with ACI on 2007 of the total compensation policy and strategy and are
and since then, operates as an official and recognized ACI aligned with market practices.
Global Training Hub Center (GTH). Through this partnership
AIA has the opportunity to exchange views and ideas The group life and medical insurance program as well as
with other experts from the aviation industry. Under this the medical coverage for all permanent AIA employees
partnership, during 2012, we organized and successfully and their dependent family members (a total of 1,774
completed two courses: persons) are highly appreciated by all eligible employees.
In 2012, we served 4,895 insurance claims by our
• Developing a Customer Centric Culture at Airport (16 employees (refers to reimbursed claims).
participants)
The pension program has been established since 2003 for
• Global Safety Network IV, working with ICAO Annex
14 (12 participants)
AIA considers third parties as an important part for the
CORPORATE RESPONSIBILITY REPORT 2012
7.3 Investing in Employee Training and airport smooth operation; therefore we seek to involve
Development their personnel in the training activities, aiming to
achieve a win-win partnership. In 2012, we organized and
In a highly specialised sector such as the aviation, delivered the following training activities to third parties’
implementing our business strategy is closely linked with employees:
the development of our people skills and capabilities.
Thus, the continuing professional and personal training of • Environmental Awareness Training: 119 training hours
our employees are of vital importance, and therefore we • Safety & Security Training: 3,052 training hours
allocate significant resources towards these activities.
Chart 7.3
During the implementation of AIA’s training plan, and in Training Sessions for third parties 2012
order to design the most effective training solutions, we
use a variety of interactive training methods as to develop Environmental awareness training Training man hours
employees’ abilities, such as, in-class training, on-the-job Safety & Security training 119
training, workshops, job assignments as well as e-learning. Total 3,052
AIA’s Training Plan in 2012 involved a total of 13,108 hours, 3,171
while 78% of the employees attended at least one training
session. The number of hours being provided to employees Each year, AIA undergoes a performance management
on training is the equivalent of 18.5 hours per FTE. process to ensure that employee activities and outputs are
consistent with the corporate goals. This review process
During 2012, we continued to participate in a long-term takes place in two key phases:
developmental program supported by ACI and ICAO.
The “Airport Management Professional Accreditation 1. Planning Performance/Objective Setting - AIA encourages
Programme” (AMPAP) aims to develop airport managers commitment and understanding by having employees
through a curriculum that covers all functional areas determine and agree with their Direct Supervisor their
of the airport business in key areas such as operations, individual goals which should be aligned with the
security, finance, commercial management and airport corporate goals
development. This specialised management training leads
to a unique accreditation recognized by ACI, ICAO and the 2. Reviewing Performance/Year-End Discussion –Individual
global airport community. In 2012, two (2) of the twelve performance is evaluated against the results delivered
(12) AIA employees-participants completed the programme for each objective. A final performance summary
successfully. and rating is provided to reflect the entire year’s
performance.
Moreover, AIA’s Directors and Managers were engaged into
a leadership development program, with Harvard Business 7.4 Caring for our people
Publishing. Participants attended workshops facilitated
by qualified trainers and took advantage of self-study AIA’s approach to healthcare focuses on providing
resources. Thirty five (35) employees completed successfully comprehensive plan coverage to employees and their
the program in 2012. families to ensure a healthy, productive, and engaged
workforce. The benefit programs are an integral part
AIA has launched a strategic partnership with ACI on 2007 of the total compensation policy and strategy and are
and since then, operates as an official and recognized ACI aligned with market practices.
Global Training Hub Center (GTH). Through this partnership
AIA has the opportunity to exchange views and ideas The group life and medical insurance program as well as
with other experts from the aviation industry. Under this the medical coverage for all permanent AIA employees
partnership, during 2012, we organized and successfully and their dependent family members (a total of 1,774
completed two courses: persons) are highly appreciated by all eligible employees.
In 2012, we served 4,895 insurance claims by our
• Developing a Customer Centric Culture at Airport (16 employees (refers to reimbursed claims).
participants)
The pension program has been established since 2003 for
• Global Safety Network IV, working with ICAO Annex
14 (12 participants)
AIA considers third parties as an important part for the
CORPORATE RESPONSIBILITY REPORT 2012
